hotpoint factory outlet

littlereddevil

Has anyone received their goods from here?
I was supposed to get a washing machine delivered yesterday. Didn't turn up. I phoned the number on the website 3 times to be told they didn't deal with the factory outlet.i have emailed them twice but no reply. I'm at a bit of a loss now as to who to contact.

jenniewb

I did notice that the model Martin Lewis mentioned in his email/report on this a week or so ago, had gone up in price which nearly counter-acts the discount code he mentioned. Maybe I'm being cynical but it just strikes me as a bit too odd to be a random price rise. So check your prices across a few stores first before assuming the price you see is the best price going.

littlereddevil

I just had a message on my phone to say they don't actually have the washing machine I ordered after promising delivery last Thursday then again this Thursday. It is still showing as in stock with delivery offered to me next Thursday! Unlucky I gave away my washing machine last Thursday! Hope others are luckier!

kitschkurls

I am in a similar position. Got called last Weds to say no stock of Hotpoint washer and therefore no delivery on the Saturday. Have tried to email several times but no response & ringing is hopeless. They now have my money and I am without appliance for goodness knows how long. This is appalling service and I would hope the Martin Lewis website might drop this promotion in case of future such issues. Not too sure what to do next - any helpful suggestions?

littlereddevil

I eventually got through to them on the phone ( the number on the website) and they are supposed to be refunding my money. When you phone they keep giving you other numbers to phone and mess you around but I just stuck it out this time and said no. Terribly poor service. They never replied to my emails either. Total farce