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Halifax Mortgage timescale?

I am a FTB, buying a local authority flat with a RTB. The lender is Halifax. I am self-employed and have had a Mortgage in Principle. I had a surveyor from the bank coming around last week, and no contact from the bank for a couple of weeks. Apparently my full application went in on the 11th of February. I called the helpline as my mortgage advisor seems to have disappeared and first time I was told that all the information where there and I should have been contacted already although the mortgage fee hadn't been taken yet. Nothing happened so I called again and this time was told that there were a couple of outstanding bits that haven't been completed yet and that the application can take up to two months! So I am a bit confused now, and also worried. Can it really take that long? I was told max two weeks, possibly one!

Comments

  • amnblog
    amnblog Posts: 12,761 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    gaia66 wrote: »
    I was told max two weeks, possibly one!


    Whoever told you that was an idiot.


    Did you go direct to the Lender or via a Broker?
    I am a Mortgage Broker

    You should note that this site doesn't check my status as a Mortgage Broker, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
  • matt1234
    matt1234 Posts: 149 Forumite
    My mortgage advisor at Halifax is also on holiday which makes things excruciatingly frustrating. Why do they taken on cases which they know they will not be able to complete?

    Managed to speak to someone who said that my valuation was cancelled and that the credit decisioning team is looking at it - I have not been asked for any further documents. Can one of the brokers shed some light as to why the credit decisioning team would be getting involved? Is this worse than underwriters/business assessors?
  • amnblog
    amnblog Posts: 12,761 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    matt1234 wrote: »
    Can one of the brokers shed some light as to why the credit decisioning team would be getting involved?


    Because the computer system cannot make its mind up on its own.
    I am a Mortgage Broker

    You should note that this site doesn't check my status as a Mortgage Broker, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
  • matt1234
    matt1234 Posts: 149 Forumite
    amnblog wrote: »
    Because the computer system cannot make its mind up on its own.

    The computer system did initially make its mind up, the adviser told me that I had passed as best as I could and the survey was instructed the next day and booked in with the estate agent.

    I find it odd that they then decide to cancel the scheduled survey and pass the case back to credit decisioning - what triggered this?
  • amnblog
    amnblog Posts: 12,761 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Because the computer system cannot make its mind up on its own.


    Probably once supporting background information was received.
    I am a Mortgage Broker

    You should note that this site doesn't check my status as a Mortgage Broker, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
  • gaia66
    gaia66 Posts: 32 Forumite
    Tenth Anniversary Combo Breaker
    amnblog wrote: »
    Whoever told you that was an idiot.


    Did you go direct to the Lender or via a Broker?

    Directly through the lender. She originally told me one to two weeks. I already had the valuation.
  • amnblog
    amnblog Posts: 12,761 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    You do not surprise me.
    I am a Mortgage Broker

    You should note that this site doesn't check my status as a Mortgage Broker, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
  • gaia66
    gaia66 Posts: 32 Forumite
    Tenth Anniversary Combo Breaker
    what do you mean?
  • Not with Halifax, but i'm self employed and my mortgage offer took a full month to come through... lots of bits of paper needed to be looked at by lots of different folk...
    single parent, debt free apart from mortgage!
    Current balance: £73 525.33 (September 2023, down from £103,900) 
    Goal - by 2036 (14 yrs early) - in it for the long haul! paid £30 374.67 so far, 29.2% down, 70.8% to go!
  • matt1234 wrote: »
    My mortgage advisor at Halifax is also on holiday which makes things excruciatingly frustrating. Why do they taken on cases which they know they will not be able to complete?

    Everyone needs to have time off at some point, and they can't exactly sit & do nothing for a few weeks before their holidays can they?
    ''Before you diagnose yourself with depression or low self-esteem, first make sure that you are not, in fact, just surrounded by a$$holes.'' :whistle:
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