Complaint / compensation

Lisa134

Hi all,
I am looking for advice on how I can have an offer of £200 compensation from Santander increased. I have had a very frustrating complaint in relation to their handling of my account (loan taken when buying a car) which has been going on since August 2014. I have had the FOS involved who have accepted Santander have been at fault, and the outcome is I have been offered £200 compensation. I won't bore you with full details but there have been so many issues and given that it has taken so long to resolve, I do not feel this is a fitting offer. I do not wish to be greedy - I had set out initially a request for £400. FOS have advised me to accept this first offer of £200. Could anyone advise if I have any way I can make my request for more? I am pretty stuck of where to turn or what to do next. As it stands I have just emailed FOS and declined the offer and stated I wanted reimbursed the full £400

Any assistance would be greatly appreciated
Thanks!

somethingcorporate

If you are asking to be reimbursed it implies you had costs for £400. If this is the case then simply provide the supporting evidence and I am sure they will refund your money.

If you are effectively asking for goodwill then you will just have to ask them to up their offer.

supermassive

Accept their offer conditionally. The condition being that they also reimburse you for any costs incurred on top of the £200.