'British Airways & Virgin Reclaiming?' Blog discussion

Chris4817

Glosman. Just out of interest what address did you use to write to Virgin? I wrote to them a while ago now and did not receive a reply.

Absoluutbeginner

Despite writing a personal letter to Willie Walsh, he couldn't even be bothered to acknowledge or reply, instead getting one of his minions in customer relations to churn out the consistent sod-off letter.

What an insult! Needless to say, I will not go quietly and posting off another letter to Willie Walsh today, expressing my disgust at his treatment.

jtotheb

Has anyone had any success with getting a refund from BA?

I've also had the standard letter back but was wondering whether I should send a 'Letter Before Action' style letter next.

Has anyone actually lodged a county court claim against them?

Maybe a Subject Access Request to them might make them divulge the amount of duty they've overcharged us?

Gecko_2

Received a letter today after mailing them on 7th August with evidence of fuel surcharges imposed from several flight tickets to New York and Budapest. BA replied with the same standard letter as others on this post have been getting. Wonder if anyone has taken the next step to threatening further action?

Glosman_2

Hi Chris, sorry for the dealy, been on my travels (not with BA)
I wrote to:
Virgin Atlantic Airways
The Office
Manor Royal
Crawley
West Sussex RH10 9NU

Chris4817 wrote: »

Glosman. Just out of interest what address did you use to write to Virgin? I wrote to them a while ago now and did not receive a reply.

NicHi_3

I have tried to reclaim some of the fuel surcharges that I have paid to Virgin over the last few years. My family and I have paid Virgin's surcharges 16 times in total (2 return trips to the US for a family of 4). After sending the reclaiming letter twice I received a rude letter from Virgin quoting that I

"will be able to claim a refund of between £2 and £10 per flight"

I paid over £700 in fuel surcharges for these flights, it also states that

"please do not call our contact centres or write to us" as they are unable to give out any further information until the claims are finalised.

I'm not sure what to do next but do feel rather bullied by them.

monty14_2

we are going to turkey on the 15/08/2008 and we have had two bills from our flight provider putting the price up blaming fuel increases we booked this flight in april and now they have added about 60 each more is this correct

cimeow

Hi I need some help here, my mum whose a pensioner flew with BA on the 9th - 29th March 2005. All we have our dates, unfortunately all the information concerning flights were in her bag which was stolen, so what can we do know??

briankaret

After writing to Virgin ,I received the standard compensation form inJuly and duly sent it off. Since then I have heard nothing. Has anyone else received any acknowledgement or even any money yet?

tam22sam

I recieved the compensation form back in July.I filled it out and sent it back to and have heard nothing.I dont no how long we are supposed to wait if it has all been settled.