Windows 8 laptop won't detect kodak ESP 3.2 printer

Cate1976

Title describes the problem.

The Kodak AIO Home Center software & firmware drivers are installed on the laptop but the laptop won't detect the printer.

According to this link the 2 are compatible:

http://support.en.kodak.com/app/answers/detail/a_id/46986/~/kodak-esp-3.2-all-in-one-printer-firmware---windows-operating-systems/selected/true

However, using the troubleshooter here says that laptop & printer aren't compatible.

http://support.en.kodak.co.uk/app/answers/detail/a_id/36486/related/1/selected/true

The printer was bought just before Christmas 2012 which is after the first laptops with Windows 8 were first available to purchase.

I'm also hoping to buy a new laptop later this year but don't want to have to buy a new printer as well if possible.

Other information online suggest that Windows 8 is compatible with Kodak ESP 3.2 laptop.

Any help appreciated.

JJ_Egan

Go to the Kodak web support and download the drivers .
2+ years probably newer drivers available .

sofiar

JJ Egan beat me to the punch! Contact Kodak

Cate1976

Drivers already downloaded & installed on laptop. second link, info for boxes is ESP 3.2, yes to calibration page printing, no to setting up although printer is connected to wifi, yes to list of questions about wi fi, finally when it asks for os, answer is other. That's when it says that laptop isn't compatible with printer.

Printer was on sale from late spring 2012, surely Kodak wouldn't have made the printer incompatible with Windows 8 bearing in mind timescale between printer going on sale & Windows 8 release. Even if release date of windows 8 wasn't available to general public, companies manufacturing items such as printers would have known so should IMO have made things to be compatible with the coming OS as well as existing ones.

Neil49

I've had problems with my HP printer trying to connect via wifi in the past and to get it to be recognised by my pc I initially had to connect the two directly with a usb cable. These aren't always supplied with printers (HP didn't) which can be a nuisance.

Once I had connected that way then it eventually connected via wifi. The strange thing is that another laptop connected with out any problems so it may be pc/driver compatibility issues that connecting directly seems to resolve.

Cate1976

Thanks Neil, will try to connect via USB, if the socket printer end is USB then I've got a cable in my bag of tech bits. If not I'll get one tomorrow & try that. Hopefully, it'll work, if I can get the laptop to connect via wi fi after then it'll be easier than having to connect via USB as my husband often works on his laptop upstairs & printer is downstairs in our study area (corner of lounge 'fenced' off to keep kids out).

Cate1976

UPDATE:

I told my husband that I would try to get his laptop to recognise the printer using USB cable, but then was out for the day yesterday. Got home to find he'd used the laptop and had gone to print something and was asked how he wanted to do it so picked wifi and it worked.

Only thing I can think of is that I forgot to restart his laptop after installing the drivers even though there weren't any messages on screen to say this was needed. Lesson learnt.