CCA request / Data Protection request

Mrs_Hutchins

Good Afternoon Folks.

Just looking for some clarification in relation to the fees applicable to different kinds of information request.

I have been looking at different threads on different consumer based websites.

If I want to request a statement of all charges applied to a credit account is the fee £10.00?

If I want to request a copy of a credit agreement is the fee £1.00?

I just saw one template that combined both stating to attach a postal order for £1.00 - just a tad confused :eek:

If anyone can assist; I would appreciate it very much.

Thanks - Mrs_Hutchins

fermi

The £1 request requires a "statement of account".

That is not the same thing as a set of back statements showing all transactions/charges, if you see what I mean.

If you want everything it needs to be a £10 subject access request.

Mrs_Hutchins

Many thanks for your reply

So if I was wanting to request a statement of the charges applied to my account, can you advise of a letter template to use and the fee I should enclose?

It's great using this website as there are so many tuned on people able to assist!

chanz4

why not just write a letter asking what you need, and reason

fermi

Mrs_Hutchins wrote: »

Many thanks for your reply

So if I was wanting to request a statement of the charges applied to my account, can you advise of a letter template to use and the fee I should enclose?

It would be something like this.

Click --> Data Protection Request

That was written for bank charges, but you would basically adjust to suit.

The fee is £10.

fermi

Another template --> https://www.nationaldebtline.org/EW/factsheets/Pages/39%20EW%20Credit%20agreements%20-%20getting%20information/Page-06.aspx

As said there, if there is specific information you require it is often best to list it so that there is no misunderstanding and no excuse for them not providing it.