CapQuest Orange CallCredit

vertigo5000

CapQuest Orange CallCredit


Hi I'm not sure where I should put this sorry if it needs moving I don't know.


I had a contract with Orange; I missed a payment and it defaulted. On my CallCredit report it shows up as account started: 11/8/2009 defaulted: 12/04/2010.


I made weekly payments of £20 by standing order between 6th January 2012 - 2nd March 2012 looking back at statements using online banking. So I paid £180 but only £130 has been taken off the balance. Also it lists the last payment as being made in May 2013.


So there's money missing and incorrect dates of payments.


How should I go forward with this now? As they rang me today 6th February 2015 but I wasn't in to answer.

fermi

Is the account now paid off and not showing it, or is it simply a matter of the amount still outstanding being slightly wrong?

vertigo5000

Thank you for your reply


No there's only £161 remaining. What can I do?
Can I tell them it's wrong and send the proof and they'll change it and could I use it as bargaining power to get a cheap final settlement. I'm not sure I trust them as they've entered false information on my CallCredit report.

chanz4

are you sure collection fee and that its just not callcredit lagging