Marston group

G_Plumridge

Hoping someone can help out there, my son got fine last year, he was slow of the mark paying. He then missed another 2 payments, it then got passed on to the Marston group. So his £115 fine now became £190. In December. We got a letter from the Marston group stating that he owed the above amount. I paid off £115. Then but at first not the £75. He then got a letter. Saying that he still owed them the £75. I argued with them, has I didn't have the money but there was no give with this company the said now the enforcers will be out to remove good of the value, so with that I paid the amount via automated payment with the credit card on the 19 th December.

Then three weeks ago we got a letter. Stating that the £75 hadn't been paid. I rang them up saying it had. They asked me to ring the bank to confirm payment and ring them back. Hold my hands up I didnt. With work and not being well. Saturday 31st. The Marston came to my door. With the extra charge now £310, because we wouldn't allow her entry she went away. And was coming back with a lock smith. In the mean time I sort legal advice and she put it off until today. To see if there accounts office can locate the £75. Also I sent them proof via bank statement the money had gone to them. I also got ref no from the bank.

Today she rang me to state that they can't find this money and she was going to execute the warrant and bring a lock smith with her. Because she believe that she wouldn't be allowed entry, so that would of been another £150 on top of everything else. So all I could do was pay the £310.

Any advice would be grateful. From where I go from here.

Thanks Gail

chanz4

I would go down the fines office at the court and show them, then ask about raising a formal complaint

G_Plumridge

Thanks . The fact I sent a copy to her.. Makes me wonder if I will get anywhere but I will give it a go. I have also complained to my local m. P These people are nothing but a bunch of bullies

chanz4

lodge a formal complaint also in writting to them, also copy in your mp

G_Plumridge

Thanks. I'm going to do just that. They are a utter disgrace.

fatbelly

Sounds a similar story to

https://forums.moneysavingexpert.com/discussion/5147885

Are Marstons employing aggressive female bailiffs throughout the country or is this the usual suspect in the far southwest?