Thameslink delays compensation

yorkie2

reehsetin wrote: »

a) the 6pm doesn't turn up, I get on the next possible train which happens to be the 4.30pm train delayed from earlier in the day that arrives at 6.30 and I get that train instead. Length of delay to my normal journey is 30minutes, but what's the start time to put on the form 4.30 start time or 6pm? (I realise either way would be a successful claim in this case I'm just trying to figure out what info is correct to note down).

I would put my start time as the scheduled time of the train I was planning, and at the station in time to, catch.

reehsetin wrote: »

b) or, again the 6pm doesn't turn up, there's no fast trains for an hour but at 6.10 there's a slow train which is running on time, but I arrive back 45minutes later, I'm delayed, my journey's delayed, but the train I actually went on was on time....

What matters is the delay to your journey. It's as simple as comparing the scheduled arrival time, of the train you would - if there had been no delays - have taken, with the time you actually arrived

trukdiver wrote: »

What if you miss a connection because the first train was late? Is it OK to claim for the total delay?

The delay is based on the delay into your final destination, but if you can give a precise example we can give a definitive answer.

trukdiver wrote: »

Also, what happens with advance tickets. e.g. if stage 1 is with Virgin and stage 2 is with London Midland. If you miss the specified LM train because the Virgin train was late, do you need to buy another ticket?

In this case Virgin would compensate you, based on the time of arrival into your final destination on your journey.

For the avoidance of doubt, you may combine two or more tickets for one journey, this is known as 'Split ticketing' and the terms of Advance tickets specifically state that, if your train is delayed, you may take the next available train to complete your journey.