Quick Quid won't give me bank details so I can set up a standing order...advice pls?

DEBTMONKEY1A · 30 January 2015 at 12:33PM

Hello all,

Due to changing personal circumstances & my partner being ill I was unable to pay the last installment of my loan. I straight away did the online 'debt remedy' with Stepchange & this advised a token payment in the short term. I also called Step Change & they agreed this. However....Quick Quid will NOT give me bank a/c/sort codes to pay them-& just said 'it's not their policy'. On further advice from Stepchange I've escalated the e-mail to a complaint & to be passed on to a manager-& have given them 28 days to reply (I'm still getting the automated 'chase' e-mails-which do'nt worry me) or will take this up with the financial Ombudsmen.

Has anyone else had this issue or does anyone know the /ac number & sort code? Trying to sort this out & contacted them before payment was due (it was a direct debit so cancelled this) nut can't get any futher. Any advice?

freshstart11 · 30 January 2015 at 12:46PM

Idiots they gave it tome.if u want can dig out and pm you later?

DEBTMONKEY1A · 30 January 2015 at 1:13PM

If you could that would be great!

ooitsme · 30 January 2015 at 3:11PM

I am in exactly the same boat. Pounds to pocket have agreed a £30/mth repayment plan but there's no way I'm giving them my new debit card details or direct debit. Can anyone suggest where to go from here, complaints letter maybe?

charmed1318 · 30 January 2015 at 5:16PM

ooitsme wrote: »

I am in exactly the same boat. Pounds to pocket have agreed a £30/mth repayment plan but there's no way I'm giving them my new debit card details or direct debit. Can anyone suggest where to go from here, complaints letter maybe?

Call them and ask for their details so you can set up a Standing Order, there is no reason they shouldn't give them to you.

DEBTMONKEY1A · 30 January 2015 at 5:50PM

Charmed1318-they refuse point blank -only accepting direct debit authority or a visa debit card.

ooitsme · 30 January 2015 at 6:25PM

Yes they refuse. I have emailed the ombudsman to see where I stand - I'll post on here if I get a response.

DEBTMONKEY1A · 30 January 2015 at 8:16PM

ooitsme-I gave them 28 days on an e-mail to them before I contact the Ombudsmen.

ooitsme · 30 January 2015 at 9:08PM

Pounds to pocket just emailed me to suggest I ask someone else to make payments on my behalf! They aren't budging. The email to the ombudsman was just a general enquiry, we shall see what comes up.

JES_F1 · 30 January 2015 at 9:34PM

Do they accept PayPal? Or get one of those prepaid cards that you top up?

matttye · 30 January 2015 at 9:35PM

What about a prepaid credit card? Use it solely for the purpose of paying debts to these people so that you only load it with money you're prepared for them to take.