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Website provides noway of contacting them regarding an order. Is that allowed?
SamL
Posts: 7 Forumite
I received an email for an order I had paid for which I tried to query with the suppliers. I replied to the email I received asking a question about the order but was sent an automated email back saying they do not respond to emails and I must phone them. At the moment of trying to contact them I had no phone available and could only contact them online, they have an active twitter account so I tried to message there but they are yet to reply.
My question is does a company legally have to provide away for the customer to make contact with the company?
My question is does a company legally have to provide away for the customer to make contact with the company?
0
Comments
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They did, didn't they? You just didn't happen to like the option they offered. Why not just call them later?0
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The Companies Act 2006 states that they have to put the registered address on the website. (Unless the law's changed since then...?)
Jim0 -
And assuming that it is a UK companyThe Companies Act 2006 states that they have to put the registered address on the website. (Unless the law's changed since then...?)
JimThis is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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