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  • F1Fan
    F1Fan Posts: 66 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    ciaccino wrote: »
    Have you checked in your profile that all data is correct? It sounds like a database error.

    It won't let me log into the account at all, it's saying the email address could not be found.
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Sixth Anniversary 1,000 Posts Name Dropper
    F1Fan wrote: »
    It won't let me log into the account at all, it's saying the email address could not be found.
    Just playing the devil advocate, are you sure you haven't cancelled your account by mistake? Silly question, but it happened the same to me with a similar site.

    Can you go and check in your spam folder if there are any email from VO?
  • F1Fan
    F1Fan Posts: 66 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    ciaccino wrote: »
    Just playing the devil advocate, are you sure you haven't cancelled your account by mistake? Silly question, but it happened the same to me with a similar site.

    Can you go and check in your spam folder if there are any email from VO?

    Thank you ciaccino. I've checked the folder and there is nothing from them.
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Sixth Anniversary 1,000 Posts Name Dropper
    Try also this email address: [EMAIL="infouk@researchnow.com"]infoUK@researchnow.com[/EMAIL]
  • F1Fan
    F1Fan Posts: 66 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Are these connected with them? Like a parent company?
  • bouboumum
    bouboumum Posts: 98 Forumite
    Sixth Anniversary Combo Breaker
    I have normal amount of surveys for them but no, they are not good at answering mails. I thought I had a problem with one survey (which I didn't) and sent them mail. Never got a replay.
    By the way several people mentioned to make sure it is co.uk not .com. I visited .com and looks absolutely identical, very easy to be mistaken and it didn't accept my .co.uk credentials.
  • F1Fan
    F1Fan Posts: 66 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    bouboumum wrote: »
    I have normal amount of surveys for them but no, they are not good at answering mails. I thought I had a problem with one survey (which I didn't) and sent them mail. Never got a replay.
    By the way several people mentioned to make sure it is co.uk not .com. I visited .com and looks absolutely identical, very easy to be mistaken and it didn't accept my .co.uk credentials.

    I did put in .com once - I think I'm just so worried that I've lost that money!
  • asajj
    asajj Posts: 5,125 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper Rampant Recycler
    F1Fan wrote: »
    I did put in .com once - I think I'm just so worried that I've lost that money!

    Or why not call?
    Call us on 020 7084 3062 or 020 7084 3482
    Monday to Friday between the hours of 9.30am and 5.30pm

    Have you tried calling them ?
    ally.
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