Talk Talk - 'free' connection

Pablosammy

Quick vent. I'll let the pic do the talking...



They've been resolute in refusing to honor it too. Grrrr!

bod1467

Is it not a case of the connection fee gets credited to your 2nd or 3rd bill? (That's the way TT used to do this sort of thing. It'll be tucked away in the T&Cs).

dodger1

Pablosammy wrote: »

Quick vent. I'll let the pic do the talking...



They've been resolute in refusing to honor it too. Grrrr!

Why are they refusing?

Pablosammy

dodger1 wrote: »

Why are they refusing?

Because they say it's not valid for existing customers. Even though it says 'all customers', and that picture was taken after logging in and going to the 'checkout',

paddyrg

Www.ASA.org.uk - OK the ASA are toothless, however they're quite effective at embarrassing companies with misleading promotions like this - send them what you've posted here, they'll champion the case, and talk talk will have to explain themselves or get an embarrassing judgement.

Collabora

The OP needs to answer this

bod1467 wrote: »

Is it not a case of the connection fee gets credited to your 2nd or 3rd bill? (That's the way TT used to do this sort of thing. It'll be tucked away in the T&Cs).

This is how they did ours when we signed up 9 months ago which will be in the terms you agreed too

Pablosammy

Collabora wrote: »

The OP needs to answer this



This is how they did ours when we signed up 9 months ago which will be in the terms you agreed too

This is a different matter. They've told me I'm not eligible for the free connection, and it's only for new customers.

dodger1

Take them to the small claims court.

bod1467

Collabora wrote: »

The OP needs to answer this



This is how they did ours when we signed up 9 months ago which will be in the terms you agreed too

Pablosammy wrote: »

This is a different matter. They've told me I'm not eligible for the free connection, and it's only for new customers.

Please bear in mind that my previous reply was made prior to this fact being clarified.