tns help

scuzz

I'm with them, but I've never received a survey:mad:

crystal9

n3phi1im wrote: »

I don't know if you sorted this out yet but try this (I had a problem too).

Try logging in again but capitalise your email address like this... [EMAIL="John.Doe@Email.com"]John.Doe@Email.com[/EMAIL]

It seems to be caps sensitive but it also seems to decide which letters should be capital ised all by itself...

thanks for trying to help but it still didnt work very strange as ive surveys, i rang nectar and she said if your getting survey then you should be fully registered but tns say im not on there database

scuzz

I sent them an email through the website asking why I've not had any surveys and had a bog standard reply that even started dear sir/madam saying that you won't be selected for every survey as you won't meet the criteria every time. Obvioulsy then I match nothing!!!!!:mad:

n3phi1im

crystal9 wrote: »

thanks for trying to help but it still didnt work very strange as ive surveys, i rang nectar and she said if your getting survey then you should be fully registered but tns say im not on there database

It kept telling me that I wasn't registered but eventually (after a months emailing) their support said the login was caps sensitive. Try different combinations of Initial capital Letters.

thriftymanc

scuzz wrote: »

I sent them an email through the website asking why I've not had any surveys and had a bog standard reply that even started dear sir/madam saying that you won't be selected for every survey as you won't meet the criteria every time. Obvioulsy then I match nothing!!!!!:mad:

After my post above, I emailed them again and got that too. I really don't get it. Surely there must be some questions they want to ask a mid-twenties woman with a full time job living in a city who is responsible for purchasing her own groceries and paying her own bills and so on?! I could understand it if I'd put in my profile that I was a homeless twelve year old with an annual income of £0!