How long?

Lauzipop

So I won a competition a few weeks back and the prize was an iPad Air. The company I won from emailed me on 6th January saying it had been despatched and would be with me shortly. It's now been 12 days and it has not arrived. I know companies say allow up to 28 days to receive prizes but I always assumed that was to send information onto prize suppliers etc and didn't actually apply to when the prize was despatched. I'm just worried it may be lost in the post and wondering if it would be an idea to contact the company to track it or just hold off a little longer and allow the full 28 days. Any thoughts on this would be greatly appreciated.

snakepilsen

Wait 28 working days

mclarkie

I have to chase up prizes all the time, they don't seem to mind you asking about the whereabouts of a prize, even if you are still within the delivery period.

sleepyjones

Got nothing to lose by chasing them up since they said it's been dispatched.

I would email them and just express that since they had said they have sent the item you're a bit concerned that it may have been lost in the post, it's quite a high value item so I would assume they'll have a tracking number for it, so you could just ask them for that.

If they hadn't have said they've already sent the item, then I would wait the 28 days.

velocity_girl

sleepyjones wrote: »

Got nothing to lose by chasing them up since they said it's been dispatched.

I would email them and just express that since they had said they have sent the item you're a bit concerned that it may have been lost in the post, it's quite a high value item so I would assume they'll have a tracking number for it, so you could just ask them for that.

If they hadn't have said they've already sent the item, then I would wait the 28 days.

Agree with this. In my experience it probably hasn't been dispatched yet even though they've told you it has - I still always go with a polite "concerned it may be lost in the post" email though. Things seem to get 'lost in the post' much more often in the comping world than when you buy things I find :rotfl::rotfl:

Lauzipop

Thanks. Think I will get onto it now and hope for the best.

sunfield91

I really empathise with your dilemma Lauzipop, I had a similar thing with a cheque from ITV for one of the lower value comps (still a VERY VERY welcome win) .
I found it so frustrating to call them up and be told stuff like its 28 WORKING days when the Ts and Cs said 28 days.You might want to check the company's Ts and Cs. I had some really helpful cpmments and advice from other MSErs
My advice keep on at 'em, best of luck. let us know how you go on