Unable to Log on to PS4

davidscot

Hopefully somebody can help here. Grandson got a PS4 and has been using it to play Fifa15. He says he logged out and when trying to log back in using his Hotmail.co.uk email address it is coming up with an error message 'Cannot sign in using another players sign-in ID' He says that he is using all the correct email address and password details. I have used Google to try get round this but some of the answers say you have to create a new account but surely that will mean he will lose all the credits etc which have cost a few quid. Daughter has tried calling Sony but is stuck in a queue for ages so just hangs up. Can anyone help here, anything is appreciated, thanks.

donnajunkie

i know there have been issues with psn recently due to a cyber attack. it may be related to that. also i believe there have been online issues with this specific game. can they get online with any other games? if yes then its an issue related to the game.

Credit-Crunched

donnajunkie wrote: »

i know there have been issues with psn recently due to a cyber attack. it may be related to that. also i believe there have been online issues with this specific game. can they get online with any other games? if yes then its an issue related to the game.

You need to change the MTU address

http://www.product-reviews.net/2014/12/28/ps4-users-change-mtu-settings-to-fix-psn-sign-in/

sKiTz-0

Credit-Crunched wrote: »

You need to change the MTU address

http://www.product-reviews.net/2014/12/28/ps4-users-change-mtu-settings-to-fix-psn-sign-in/

I had to do this over xmas and the above worked and fixed my sign in issues.

I was getting a different error message to the one OP said though so not sure if this sounds like a problem with the network following the attacks, or a problem with the sign in ID itself.

It's worth a shot though - let us know how you get on

davidscot

An update to the problem. Daughter managed to get through to Sony on the 31st. She says they have looked into this issue, spoke to grandson to confirm player id's etc and all they need to do now is send an email with a link to reset the PS4. Obviously over the holiday period they are shut but hopefully this problem will be resolved soon and grandson will not lose credits bought so far. Will wait and see what happens, thanks for help so far folks.