Sims 4

Flora_Poste

We are in a pickle with the Sims4 game that the kids got for Christmas.

On Christmas mooring there was no-one available to help them set it up so they managed to sort it themselves. However they can't remember the username or the password they used to set it up (cue lots of arguing between them) and the email they linked it to isn't right because they said they couldn't get it to accept the real one (not sure what that's all about)

So now they are locked out with no way to get back in. Any ideas or helpdesks. I could try?

Thanks in advance.

Sparx

Try

http://help.ea.com/uk/article/forgot-my-origin-ea-account-or-if-its-linked/

or

http://help.ea.com/uk/article/how-to-retrieve-your-password-or-origin-id/

failing that then contact EA here

http://help.ea.com/uk/contact-us/new/?product=the-sims-4&platform=pc

Flora_Poste

Thanks for that Sparx, all sorted now. Happy kids!