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Compensation from BT?
FennyMummy
Posts: 2 Newbie
Hello - I'm hoping for some advice about whether it's worth trying to get compensation out of BT for missed appointments.
To cut a long story short, BT engineers failed to turn up on three separate occasions to activate our home broadband service.
I'm self-employed, so I wasn't able to accept any work as I was at home waiting for the engineer to turn up.
I've complained to BT and asked for compensation for the three days I was unable to take work, which runs into several hundred pounds. They've offered me £30 (£10 for each failed appointment), plus the refund of one month's rental charges for the delay in setting up the service.
BT says that it has no responsibility to pay compensation for financial loss, as set out in the terms and conditions. Is this just a cop-out? Elsewhere on MSE it says that you can refer to the Supply of Goods and Services Act when a supplier fails to deliver the service expected.
The BT terms are clear, so can I realistically continue to pursue the claim for compensation for my lost time? Or should I accept what they have offered?
Advice gratefully received.
To cut a long story short, BT engineers failed to turn up on three separate occasions to activate our home broadband service.
I'm self-employed, so I wasn't able to accept any work as I was at home waiting for the engineer to turn up.
I've complained to BT and asked for compensation for the three days I was unable to take work, which runs into several hundred pounds. They've offered me £30 (£10 for each failed appointment), plus the refund of one month's rental charges for the delay in setting up the service.
BT says that it has no responsibility to pay compensation for financial loss, as set out in the terms and conditions. Is this just a cop-out? Elsewhere on MSE it says that you can refer to the Supply of Goods and Services Act when a supplier fails to deliver the service expected.
The BT terms are clear, so can I realistically continue to pursue the claim for compensation for my lost time? Or should I accept what they have offered?
Advice gratefully received.
0
Comments
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Keep pushing! I've had compensation from them twice for cutting my phone off, instead of completing a home move. Threaten them with the media, Ofcom and legal action and watch your complaint get escalated to the specialist team. Have an appropriate figure in mind and stick to it, they will cough up eventually! Had £80 out of them plus free broadband/ phone etc. The more they muck up, the bigger the figure you should be asking for. Good luck!Minimalist
Extra income since 01/11/12 £36,546.450
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