!!!!!!!!!!!!! Lloyds "bank"

In_Search_Of_Me

Ahhhhhhhhhhhhh!!!!! I'm seething! Because of the absolutely dire service by Lloyds bank I decided to go back to First direct (who actually know the meaning of customer service...Lloyds have never heard of it!).
Transferred all my stuff back & away we go! Only problem was that I forgot to cancel the payment that goes from my main bank account to my direct debit account at Lloyds. Got a letter today to say that they are charging me £35 for the bounced payment!! From and to my own bank account! How ridiculous is that!
I'll phone the manager on Monday & if they wont transfer will definately claim that & the late CC fee (which was the straw that broke the Camels back!) back once the verdicts on CC fee's is known! What gits!

In_Search_Of_Me

I dont believe it...just logged on to see if charges added and someone has been using my account. Even worse gtting to actually speak to someone to cancel all cards & payments nigh on impossible - have managed to cancel the card but if anyone has my cheque book I'm stuffed! Feel so angry/upset I can hardy type & it just confirmed that I was SOOOOO right in canceling my account! I mean what kind of bank has none you can speak to in these circumstances! Ridiculous!

pania

oh fishface sorry to hear that, had a similar thing myself last month. Are you ok? Pxx

HairyHandofDartmoor

How would someone get hold of your chequebook? Did you send it back to Lloyds when you closed the account?

In_Search_Of_Me

Thanks Pania! Had a chill last night, switched off laptop & watched DVD's pure escapism & it worked; feel better this am!
I dont know if someone did get my chequebook or card HOD but was trying to stop al transactions on the account just in case they have! I no longer use the account so wouldnt have noticed if cards/CB wree mssing IYKWIM! What amazes me is that there is noone you can speak to just because itsthe weekend! All I could do was stop the card & wait!

hypno06

Just found this thread - sorry you are having hassles. I hope you manage to stay chilled today and get things sorted easily tomorrow x

tallyhoh

Lloyds TSB customer service is ****. I had a very general query and found I couldnt even phone and ask unless I was signed up to telephone banking. When I eventually did this I couldnt understand what the lady was saying and she could not understand me. Then I had a letter to contact them as I had failed to identify myself on the phone. What **** is that?

I never did find out what an account upgrade was, yes, it was as general as that.

In_Search_Of_Me

I think an account upgrade is when they charge you to have a monthly account (ie premium account) & you get some "perks" like their insurance but usually free is better!! Yes I do feel better Hypno - its just so ****** annoying!

SarahNeedle1872

Lloyds TSB are all bankers...... beginning with W!!! I'm with FD and it is SOOOO nice to be able to speak to a human without having to go to Option 3....5....3.... etc

Hope it all gets sorted soon fishface

Sarah x

JAMIEDODGER

i too have got fed up with lloyds. last week i closed my current and savings account with them. ive gone back to Alliance & Leicester.

In_Search_Of_Me

Trust me Jamie they CANNOT be any worse! If they're dire first direct are fab! Despite my general loathing of banks I actually MISSED them & felt a physical sence of relief when I transferred back! Sad but true!