ITV Comp win query

sleepyjones

In relation to the above, I would also make it clear that the cheque isn't going to clear for Christmas so ask them to do a bank transfer instead

Not really related but I had a similar thing with a bank enquiry, they said they'd get back to me within 48 hours, they didn't, so after 3 days I called them back and was told it would be within 48 working hours, which was like a week

sunfield91

Hi everyone
Thank you all for your constructive suggestions
I decided not to wait until Monday to contact them.
All my contact has been by phone to the first contact team , who then email the interactive team with the issue, who in turn email the reply back to the first contact team for them to phone me ( complex eh!!)
They had a note of my call on the 17th December which has been passed through but no reply has been received back to them
I made several suggestions to them, such as couldn't they contact the team by phone with my query, but hit a blank wall with them and they said I just had to wait for their reply and" No" I Couldn't speak to them myself.
I requested they send another message today for them to action first thing tomorrow asking for a BACS payment, which they said they would do. I quoted a lot of the things that grannybike suggested and whilst they sympathised I just could not get any further
Off to soothe the aching head with a glass of red wine
Will keep everyone informed and thanks again x

sleepyjones

Well, that's good that they will do a BACS payment (whether or not they actually do is another matter).
Still hope for getting it in time for Xmas, good luck

cagsd

I really hope they come up trumps for you and do you a bank transfer tomorrow! Even Tuesday or Wednesday you could have a last minute splurge for Christmas! You must feel so frustrated. Fingers crossed for good news! xxx

momoney11

Hiya, I can remember the exact date I got the call but I think may of been a week or two after your win.

A lady rang and told me id won 15k with tipping point and id get a cheque in the post within 28 days. After a week and a half I was getting abit inpatient so I called the number back that the lady had called on and there was no answer. I started to panic then and thought maybe it was just a hoax so I googled the telephone number a d it did come up with other itv winners who had been called on that number, I then googled my name and it brought up the itv winners page and low and behold my name was listed as a winner! Big sigh of relief! The cheque turned up after about 3 weeks from the initial phone call.

I would be very frustrated if I were you as I have received my cheque and I won after you did. I would start kicking up a fuss as it's not like you haven't been patient, and no one seems to be giving you answers.

sunfield91

Hi there
An update on this sorry saga
I rang AGAIN this morning and got a lady who remembered me and told her I had still not had a call back.
She told me she would speak to her supervisor and call me back AND SHE DID!!!
The cheque has apparently got lost in the post and a new one is being dispatched today, I cant see it being here by tomorrow but am not bothered just very very relieved.
Perhaps my headache will go away now
However if only to help other people I will be emailing ITV pointing out that the Ts and Cs say within 28 days , as do the people who call you but when you phone them it changes to "28 working days , a big difference, and the run around I was given by non materialising call backs


Many, many thanks to all who replied and supported me and gave constructive help, it means a lot
Happy Christmas to you all x

cagsd

Ahh, so good news and bad news then!! At least you know what's happening now, such a shame that you didn't get your cheque for Christmas but at least a replacement is on the way.


I can't understand why a big organisation like ITV would send out high value cheques in standard mail! You'd think they'd at least send them recorded, if not by bank transfer!

sunfield91

Hi everyone,
Well the cheque arrived yesterday, it was dated 23/12 and came from some ITV offices in Trafford Park, Manchester, posted on 29/12
I took it to pay in today and was told by some young tyke it can take up to 6 days to clear! Will I ever get my new bed!!!!
Opinions please, do you think it would be a good idea/helpful to email ITV to point out the "28 days processing" is changed to 28 working days when you query non arrival


Happy New Year and happy comping to everyone

sax11

sunfield91 wrote: »

I took it to pay in today and was told by some young tyke it can take up to 6 days to clear!

Will I ever get my new bed!!!!

yes, when it clears.

mjm3346

sunfield91 wrote: »

I took it to pay in today and was told by some young tyke it can take up to 6 days to clear! Will I ever get my new bed!!!!

That should probably be up to 6 working days to clear but at least you have it now.