We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

'Some people (Nationwide) just don’t recognise sarcasm' blog discussion

Options
This is the discussion to link on the back of Martin's blog. Please read the blog first, as this discussion follows it.




Please click 'post reply' to discuss below.
«1

Comments

  • haynick
    haynick Posts: 521 Forumite
    Options
    Very polite request from the ad agency and you reply with sarcasm - well done Martin!
  • tgroom57
    tgroom57 Posts: 1,431 Forumite
    First Anniversary Name Dropper First Post
    Options
    Several things wrong with this.
    Firstly the ad agency don't say explicitly what quote they want to use, and where from. Their phrase "Never autorenew..." refers to the concept they are trying to communicate. It may or may not be your quote.
    Secondly, not safe to use sarcasm on strangers. There are all types out there, and you don't want to be thought of as one of the stranger types.
    I think their's was a reasonable request- I would have liked to see the whole package before agreeing to anything.
    Your use of sarcasm has made twice the work for both parties rather than if you'd just said : No, rather you didn't.
  • MSE_Martin
    MSE_Martin Posts: 8,272 Money Saving Expert
    First Post First Anniversary Combo Breaker
    Options
    tgroom57 wrote: »
    Several things wrong with this.
    Firstly the ad agency don't say explicitly what quote they want to use, and where from. Their phrase "Never autorenew..." refers to the concept they are trying to communicate. It may or may not be your quote.
    Secondly, not safe to use sarcasm on strangers. There are all types out there, and you don't want to be thought of as one of the stranger types.
    I think their's was a reasonable request- I would have liked to see the whole package before agreeing to anything.
    Your use of sarcasm has made twice the work for both parties rather than if you'd just said : No, rather you didn't.


    Firstly I think you've misread it - that is a direct quote from me, not their stance. (I know cos I wrote it - :) )


    And I don't think its a reasonable request. Firstly I am a campaigning journalist and they should think carefully before asking me if I'd support their marketing campaign, it's not something I do.

    More importantly it's hypocritica - they want me to support them on a campaign against a sin they do themselves.


    Yet even if you ignore the sarcasm of my response, my response was they could publish

    "Never auto-renew. Loyalty is expensive. This includes Nationwide products, don’t let it screw you at renewal."


    As I wasn't aware that this was negative to them - and then to come back and ask if i'd be willing to alter it. It's terrible communication skills.
    Martin Lewis, Money Saving Expert.
    Please note, answers don't constitute financial advice, it is based on generalised journalistic research. Always ensure any decision is made with regards to your own individual circumstance.
    Don't miss out on urgent MoneySaving, get my weekly e-mail at www.moneysavingexpert.com/tips.
    Debt-Free Wannabee Official Nerd Club: (Honorary) Members number 000
  • jamesd
    jamesd Posts: 26,103 Forumite
    Name Dropper First Post First Anniversary
    Options
    Sad for them that personality rights exist. Nicely done.
  • Mobeer
    Mobeer Posts: 1,851 Forumite
    Academoney Grad First Anniversary Photogenic First Post
    Options
    Sarcasm and words spoken in jest don't come well through in written communication. The absence of body language and tone of voice make it hard to follow.

    I think they've made a reasonable request given the nature of their work, and their suggested quote is similar to your wording. It's surely better that they ask for permission to make a quotation rather than just referring to you recommending that people avoid auto-renew.
  • Sooler
    Sooler Posts: 3,109 Forumite
    First Post First Anniversary Combo Breaker
    edited 12 December 2014 at 2:08AM
    Options
    ‘Never auto-renew. Loyalty is expensive’. :xmastree:

    Nationwide Home insurance renewal ripoff!
    http://forums.moneysavingexpert.com/showthread.php?t=3457619

    Nationwide Home Insurance policy document
    https://www.u-k-i-insurance.com/nationwide/home/home-insurance-document.pdf

    7 Automatic renewal
    When your policy is due for renewal, we may offer to renew it for you automatically :rotfl:using the payment
    details you have already given, unless we or you have advised otherwise. We will write to you at least
    21 days before your policy ends and before taking any payment to confirm your renewal premium and
    policy terms. If you do not want to renew your policy you must call us :rotfl:before your renewal date to let
    us know. It is not possible to offer automatic renewal with all payment methods so please check your
    renewal invite for further details.


  • LydiaJ
    LydiaJ Posts: 8,083 Forumite
    First Anniversary Combo Breaker Mortgage-free Glee!
    edited 15 December 2014 at 1:48AM
    Options
    I don't think it's such a terrible sin for companies to auto-renew. Sure, when my life is functioning and I've got the brain space to think about things like getting the best price on insurance, I'll do so. But there have been times in my life (when a road accident killed my husband and injured our kids, for example) when I really didn't have the capacity to worry about such things, and the very last thing I'd have wanted would have been for any of my insurance policies to lapse because I'd forgotten to renew them. A letter saying "we will auto-renew unless you ask us not to" gives the customer the choice to make fresh arrangements if they want to, without the risk of being left without cover if they don't, for whatever reason.

    It's fair enough for Martin to advise consumers not to accept auto-renewals because there will probably be better deals out there if they look. I don't think it's reasonable for him to insist that companies shouldn't do it - as long as they inform customers each time they are about to do so, with enough time for the customer to cancel the auto-renew if they want to, and details of how to do so.
    Do you know anyone who's bereaved? Point them to https://www.AtaLoss.org which does for bereavement support what MSE does for financial services, providing links to support organisations relevant to the circumstances of the loss & the local area. (Link permitted by forum team)
    Tyre performance in the wet deteriorates rapidly below about 3mm tread - change yours when they get dangerous, not just when they are nearly illegal (1.6mm).
    Oh, and wear your seatbelt. My kids are only alive because they were wearing theirs when somebody else was driving in wet weather with worn tyres.
    :)
  • fed_up_and_stressed
    Options
    LydiaJ wrote: »
    It's fair enough for Martin to advise consumers not to accept auto-renewals because there will probably be better deals out there if they look. I don't think it's reasonable for him to insist that companies shouldn't do it - as long as they inform customers each time they are about to do so, with enough time for the customer to cancel the auto-renew if they want to, and details of how to do so.

    I think it's fair enough for him to insist that companies shouldn't do it ..when like in this case they wish to use his name to endorse their products !
    Spelling courtesy of the whims of auto correct...


    Pet Peeves.... queues, vain people and hypocrites ..not necessarily in that order.
  • mandragora_2
    Options
    I thought it was a fairly straightforward dialogue. Obviously, someone at Nationwide looked at the reply they'd had back, and then either took it on themselves to have another try, or took it to their boss, saying 'It's a no from Martin' and the boss has said 'Well, not fully. Go back and have another pop. Try the 'fake ingenue' stance we covered in that seminar last summer. He might fall for that'.

    Glad I'm not tasked with sending out such obviously thick-skinned emails, and jealous of Martin's ability to be able to say what he thinks in a dialogue like this one. Oh many, many a time I've wanted to do exactly that.
    Reason for edit? Can spell, can't type!
  • LydiaJ
    LydiaJ Posts: 8,083 Forumite
    First Anniversary Combo Breaker Mortgage-free Glee!
    Options
    I think it's fair enough for him to insist that companies shouldn't do it ..when like in this case they wish to use his name to endorse their products !

    Totally fair for Martin to say companies can't use his name to endorse their products. The independence of his advice is crucial to what he does.

    I still think that if companies stopped auto-renewing, then loads of people - people in crisis as I was, or busy people, or stressed people, or elderly people who are a bit muddled, or disorganised people - would end up in trouble when their insurance lapsed and then they found they weren't covered when they wanted to make a claim, or even that they were in trouble with the police if it was their car insurance that had lapsed. So I still don't support his stance that companies ought not to do it at all.

    Now if he was campaigning to say that companies auto-renewing customers should always give them as good a deal as new customers, I'd be fully in support of that.
    Do you know anyone who's bereaved? Point them to https://www.AtaLoss.org which does for bereavement support what MSE does for financial services, providing links to support organisations relevant to the circumstances of the loss & the local area. (Link permitted by forum team)
    Tyre performance in the wet deteriorates rapidly below about 3mm tread - change yours when they get dangerous, not just when they are nearly illegal (1.6mm).
    Oh, and wear your seatbelt. My kids are only alive because they were wearing theirs when somebody else was driving in wet weather with worn tyres.
    :)
This discussion has been closed.
Meet your Ambassadors

Categories

  • All Categories
  • 344.3K Banking & Borrowing
  • 250.5K Reduce Debt & Boost Income
  • 450.2K Spending & Discounts
  • 236.4K Work, Benefits & Business
  • 609.9K Mortgages, Homes & Bills
  • 173.6K Life & Family
  • 249.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards