MoneySaving Poll: Parcel delivery firms: who are the best and worst?

custardy

beeskiss wrote: »

First of all none of them use my doorbell (before anyone ask yes it is working and is placed in visible place) every time I asking to use it still no one does and it driving me mad as you can not hear one or two knocks on letterbox slot especially with double doors and from upstairs. Also if I'm lucky to hear knock running downstairs just to find out they are already gone in less than a minute (and again before you ask no I'm not elderly nor slow).
Just this week while I was at home Yodel left my parcel just outside on doormat next to the street there was sticker on parcel to leave in secure location it easy could be neighbours back garden gate or even blue bin could be more secure they didn't even bother to leave card that parcel waiting outside!
My other disappointment Royal Mail it took 6 days after posting to deliver parcel with 24hours service and 7 days for 48 service what a joke I understand it may be busier than usual but this is so upsetting when you waiting for deliveries

What services were they?

beeskiss

custardy wrote: »

What services were they?

Tracked 24 and 48

julie777

I always use Royal Mail but in the last 3 months they have lost 3 packages, also one large letter took 9 days, and a parcel to me took 18 days - and had 24hours on the label.

If you sell small items on Ebay and they get lost, making a claim is a nightmare! It takes so long to sort out original receipt (which could be years old), proof of sale, proof of customer's payment, buyer's phone number and email address, proof of posting etc. You could lose the will to live.

Then there is the claim form which you can print at home - if you want an empty colour cartridge - the entire form has a coloured background and red coloured header bars!

They won't pay you out on what you sold it for but what you bought it for. If you are in business, claiming for anything less than £8 is COSTING you money (in the time wasted and printing costs)!

Not very fair eh!

julie777

Re the poll - how about one that is more specific?
How many items didn't arrive? for example.

Grandmo

I have had an exceptionally poor service from UK Mail in the last 10 days. I paid an additional cost to have a faster delivery.
After 10 days the parcel was still not delivered with UK Mail telling the supplier that they had tried to deliver twice, had left cards both times and had heard from the recipient (me?) regarding delivery. None of which was my experience!

Sadly the supplier seemed to accept their version of events!

I am awaiting a refund which will not compensate me for the stress and running around to try to obtain the goods that I had ordered.

I have to say that this is the first time I have had problems with ordering from the Internet.

custardy

beeskiss wrote: »

Tracked 24 and 48

So neither a 24 or 48 hour service then

custardy

julie777 wrote: »

I always use Royal Mail but in the last 3 months they have lost 3 packages, also one large letter took 9 days, and a parcel to me took 18 days - and had 24hours on the label.

If you sell small items on Ebay and they get lost, making a claim is a nightmare! It takes so long to sort out original receipt (which could be years old), proof of sale, proof of customer's payment, buyer's phone number and email address, proof of posting etc. You could lose the will to live.

Then there is the claim form which you can print at home - if you want an empty colour cartridge - the entire form has a coloured background and red coloured header bars!

They won't pay you out on what you sold it for but what you bought it for. If you are in business, claiming for anything less than £8 is COSTING you money (in the time wasted and printing costs)!

Not very fair eh!

Well printers have a greyscale option and your parcel didnt have 24 hours on the label.

fish in a barrel,fish in a barrel I tell thee

lyniced

Hermes is the worst - they've had my parcel for over a week now - and tracking says 'please allow 2 extra working days'. Can't call them - there's no number(!) so I might get my order before Christmas, but I doubt it!!!

Hoipolloi

Royal Mail, DPD and Hermes have been the best for me this year. Both with sending parcels and receiving them.

d123

On the news tonight, Yodel aren't bothering to collect parcels from retailers as they are too busy to process them.

It could only be Yodel...

Found the story online:

The courier firm Yodel has stopped collecting parcels from retailers as it struggles to deal with the huge jump in online orders following the Black Friday sales.

The company says some customers will face delays of up to 72 hours as it works to clear the backlog.

It has told clients there will be no collections from distribution centres on Thursday or Friday.

The company said it hopes to resume normal service on Monday.

http://www.bbc.co.uk/news/business-30438498