Cleaner not doing hours she's paid for

moneyistooshorttomention

If you do anything other than sack her immediately then you are letting her think you condone her conduct.

Blow the fact its Christmas coming up. She should have thought of that before she started stealing from you.

That's what she is doing after all = theft plain and simple.

If you are paying her, say, £10 per hour for 3 hours work and she is doing 2 hours work, then that means she is stealing £10 off you every week.

Just sit down and think how many weeks you have employed her for and calculate how much she has stolen from you and we will certainly be talking 3 figures. She might even have stolen £200 or more off you by now and I don't suppose she is feeling nervous/worried about it..so how come you feel nervous about sacking her?

If she is prepared to steal off you in that way, then I would be feeling nervous in your position that she might be stealing off me in other ways too (even if its just the provisions in my kitchen that were going down faster than I myself was using them).

phill99

moneyistooshorttomention wrote: »

If you do anything other than sack her immediately then you are letting her think you condone her conduct.

Blow the fact its Christmas coming up. She should have thought of that before she started stealing from you.

That's what she is doing after all = theft plain and simple.

If you are paying her, say, £10 per hour for 3 hours work and she is doing 2 hours work, then that means she is stealing £10 off you every week.

Just sit down and think how many weeks you have employed her for and calculate how much she has stolen from you and we will certainly be talking 3 figures. She might even have stolen £200 or more off you by now and I don't suppose she is feeling nervous/worried about it..so how come you feel nervous about sacking her?

If she is prepared to steal off you in that way, then I would be feeling nervous in your position that she might be stealing off me in other ways too (even if its just the provisions in my kitchen that were going down faster than I myself was using them).

I bet you're an absolute delight to work for.

You really must deal with your paranoia.

Quiet_Spark

Pixie5740 wrote: »

I think I'll say that December is her last month or is that too Scrooge like?

I wouldn't forewarn her while she has a set of keys, if you're that worried about offending someone who is essentially stealing from you then simply tell her one Friday that things have changed at work and you can no longer afford her services and you'd like the keys back there and then as she won't be required on the Monday.

phill99 wrote: »

Everyone is obsessed with hours worked.

I have a cleaner and pay her for 3 hours a week. I come home and everything is done that I expect to be done. If it takes her 2 hours or 2.5 hours I really don't care. As long as its done to a standard, thats all i'm worried about.

That's what I'd describe as "job & knock", however the OP is paying for someone to do X hours and they aren't being done.

Mojisola

phill99 wrote: »

Everyone is obsessed with hours worked.

I have a cleaner and pay her for 3 hours a week. I come home and everything is done that I expect to be done. If it takes her 2 hours or 2.5 hours I really don't care. As long as its done to a standard, thats all i'm worried about.

If you are generally satisfied with what she does, then don't worry. Have a word about the ironing. Its difficult getting trustworthy cleaners as it is, so worry about something worth worrying about.

I wouldn't call this one trustworthy if she only staying for half the time she's being paid for and isn't doing the work she agreed to do.

suse*

I have exactly the same problem at the moment, paying for 2 hours a week but went out one day for an hour and she had been and gone already. My cleaner however is not doing a good job and massivly cutting corners so basic things like dusting aren't being done. So I've given notice to her agency and it is on to find a new one in the new year now.

phill99

Mojisola wrote: »

I wouldn't call this one trustworthy if she only staying for half the time she's being paid for and isn't doing the work she agreed to do.

Where does the OP says shes not doing the work she agreed to? If her ironing is poor, thats a differnt matter.

everyone is obsessed with 'input' management. They only think they are getting value for money if someone is on the job for time stipulated.

The cleaner could easily spend three hours on the job but do exactly the same work. She does it slower, thats all. So what does the OP actually achieve by insisting she stays for 3 hours? He doesn't get anymore work done.

If people focused on the output, things would be a whole lot different.

Mojisola

Pixie5740 wrote: »

I pay my cleaner to come 3 hours a week to clean my 2 bedroom flat and do my ironing.

phill99 wrote: »

Where does the OP says shes not doing the work she agreed to? If her ironing is poor, thats a differnt matter.

If people focused on the output, things would be a whole lot different.

The ironing is part of the job - she's not doing it all.

ManofLeisure_2

We had exactly the same problem - number of hours paid did not relate to number of hours worked.
One day I returned home unexpectedly (had genuinely forgotten something) to find our cleaner sat on the sofa with a cuppa, looking through our photo albums. The albums had been placed in a cupboard which she had no reason to look in. Gaining access to them was not easy! To be honest that annoyed me more than the issue over the hours. Needless to say, we found someone else.

27col

Surely, what matters is whether all the work is done. If someone quoted me for a specific job and then managed to do it in less time I would be happy to pay the agreed amount.
Not sure if the same would apply on anything other than one-off job though.
If it turned out that the job could done in less hours then it would not be unreasonable to reduce the hours.
It would not adversely affect the cleaner as it would then mean that they had spare hours that they could fill by another cleaning job elsewhere.

imho

But the work is not being done as the cleaner is hardly ironing anything.The cleaner is being paid to clean for 3 hours and wasnt even in the house for 2 hours but got paid for 3 hours.
I love a job like that .