parking notice wrexham central retail park

kazzieg

We visited the SCS Wrexham store in the Central Retail Park on 11th October to purchase a sofa for my daughters house move.

We parked outside and browsed in store. We said to the salesman we would have to return as we were unsure which sofa to purchase and we did not wish to get a parking ticket as thee car park has a 2 hour rule for customers , we were advised by a salesman that if we bought a sofa, any ticket received could be cancelled by SCS due to the sale. We agree to stay and make a purchase of over £1000. Whilst we were completing the paper work for the sale, the manager confirmed and said any ticket received could be cancelled.

On the 20th October a first notification was received from Total Parking Solutions Ltd showing the 2 photos on entering and leaving the car park for a duration of 2hrs 24 minutes. The notice was taken in-store during that week and kept, we were advised that the young lady in the customer service area of the store would get this cancelled.

Again, on 8th October a 2nd notice was received. We took the notice in store and spoke to the manager again . He apologised and advised that he thought the original notice had been cancelled.
The notice was kept and the gentleman mentioned that it would be cancelled again on Monday 10th October by SCS calling Total Parking Solutions Ltd.

On Saturday, I received a 3rd notification, which has now increased in value to a £130.00 charge and a threat of the notice being given to a legal team and incurring further charges.


I have not yet sent the appeal letter as I thought that the SCS store staff would be able to help in getting this cancelled.


I have also just tried entering my notice details onto the payment page for Total Parking Solutions Appeals but it does not recognise my registration or the notice reference number. Thought I would try the different website wwwparkingchargepayment.com for payments and surprise surprise it found my details.


I have emailed the customer service team at SCS and the CEO today to complain about this. I mentioned that as the staff knew about the 2 hour parking rule, are they going to stop a sale and ask a customer to leave the premises/parking just because they cannot make a decision on a purchase and complete paperwork within a two hour slot


After a bit of advise if possible, should I send the appeals letter on the newbie sticky thread?

Coupon-mad

I have emailed the customer service team at SCS and the CEO today to complain about this. I mentioned that as the staff knew about the 2 hour parking rule, are they going to stop a sale and ask a customer to leave the premises/parking just because they cannot make a decision on a purchase and complete paperwork within a two hour slot.

You have done the right thing by emailing the CEO of SCS. I hope you worded it clearly and angrily as a complaint, not an enquiry or asking them to 'help'. You should be demanding that it is cancelled within days.

After a bit of advice if possible, should I send the appeals letter on the newbie sticky thread?

No, in this case I would just send a normal reply to TPS, worded in your own way but without saying who was driving. So describe what happened and say 'we did this, we did that' to avoiding naming the driver. Tell TPS about the purchase and the fact SCS were to cancel it and that you have emailed the retailer's CEO to complain. And attach a copy of the receipt or bank statement transaction (bank details covered) - again NOT asking them to 'help' but demanding it is finally cancelled at last or you will never return and will tell the retailer it's due to TPS.

kazzieg

Coupon-mad wrote: »

You have done the right thing by emailing the CEO of SCS. I hope you worded it clearly and angrily as a complaint, not an enquiry or asking them to 'help'. You should be demanding that it is cancelled within days.

No, in this case I would just send a normal reply to TPS, worded in your own way but without saying who was driving. So describe what happened and say 'we did this, we did that' to avoiding naming the driver. Tell TPS about the purchase and the fact SCS were to cancel it and that you have emailed the retailer's CEO to complain. And attach a copy of the receipt or bank statement transaction (bank details covered) - again NOT asking them to 'help' but demanding it is finally cancelled at last or you will never return and will tell the retailer it's due to TPS.

Brilliant thank you so much for your help. I have got my daughter to scan me over a copy of the order form and have blackened over her contact details. One strongly worded letter being posted tomorrrow

Will post any responce from tps on here

kazzieg

Sent my email to customer services and the CEO. Got a response from the store manager and Also got an email string from the CEO asking for the estates manager to resolve this. Both apologising and stating that they have contacted the parking company and confirmed that the notice was cancelled. I asked for proof from the parking company to this effect.
Low and behold in the post today a letter from the company saying that the ticket has been cancelled and apologising for the inconvenience.

Hopefully at last all resolved.

Want to thank everybody for the help!

Umkomaas

Well done kazzieg, the very potent customer complaint. I'm sure Coupon-mad will be linking your success in her Hall of Fame of Complaints.

SCS can ill-afford to lose precious customers, if their Wrexham store is anything like the ones I've visited when in the UK - tumbleweed-imminent, staff desperate for any sale. The last thing they need is a pariah 'aiding' sales targets!

There is nothing a PPC can do to aid the business model of the retailer. OK, they may deter/pursue the odd rogue parker (who, generally was never going to provide real business to the retailer), but the fall-out is that a significantly disproportionate number of genuine shoppers are faced with months of anguish and pressure for minuscule and cost-inconsequential overstays, that will ensure the majority never return.

The economics of the lunatic asylum.