Very Confused...(Elite Management and UCS)

ash763

Hi all,

Have tried to read the stickies/other posts, but still a bit confused as too what I need to do next.

At the end of July this year my partner received a ticket from Elite Management LTD, after parking in an area which didn't have very clear signage, no road markings and no previous history of being ticketed. At the time I posted on here and I was told to wait for EM to write to me so I could argue the case with them.

It is now nearly 4 months on, and I assumed that the issue was forgotten, but today I have received a letter from Ultimate Customer Solutions (UCS) who say that I havent responded to any any communication with them and I now have to pay the full balance ( which is now £172 after admin fees ) within 14 days. Obviously, I havent responded to any communication with EM as there hasnt actually been any.

Where do I stand now, and what should my next step be!

So sorry, as Im sure this issue has been repeated over and over, but this is my first time disputing a parking fine, and Im now a bit panicked over this £172 fine to pay especially just before xmas.

Thankyou

Umkomaas

Complain in a strongly worded email to Steve Clark of the BPA and the DVLA (email addies in the NEWBIES FAQ sticky, post #6) that no Notice to Keeper (NtK) has been served in order to attempt to invoke keeper liability under PoFA 2012.

Instead, they have gone immediately to debt collectors (UCS) - who, by the way, can be ignored (again read the NEWBIES FAQ sticky, post #4 - all about powerless debt collectors) with no reference to the keeper via a NtK as per POFA 2012.

DON'T PAY!

ash763

Thankyou for your prompt response, do I have to explain the circumstances re: the ticket or, do I just state that I wish to make a complaint about EM as they didnt serve an NtK under PoFA?


Do i send the same email to the DLVA, i cant see any templates anywhere!

Coupon-mad

ash763 wrote: »

Thankyou for your prompt response, do I have to explain the circumstances re: the ticket

What do YOU think?! NO. You do not tell the BPA:

'' At the end of July this year my partner received a ticket from Elite Management LTD, after parking in an area which didn't have very clear signage, no road markings and no previous history of being ticketed. At the time I posted on here and I was told to wait for EM to write to me so I could argue the case with them.''

or, do I just state that I wish to make a complaint about EM as they didnt serve an NtK under PoFA?

Yes.

Do i send the same email to the DLVA, i cant see any templates anywhere!

You could copy in the DVLA; won't do any harm.
Why on earth would we write a template for a two or three line complaint email; people can and should write their own. I hate templates and the only reason I provide one in the newbies thread is to stop numpties from writing about what happened around the ticket/parking event and blabbing about who was driving (as much as we tell them not to, some people still write 'I paid and displayed' or 'I parked'). So I was forced to write one, but not for email complaints.

ash763

Didn't realise it could be such a short email. Lol

Thank you so much for your advice .

can't help but find the situation worrying and stressful. Don't want to find myself with a massive fine!!

peter_the_piper

You won't, you'll get begging letters and letters asking to pay an invoice, only councils/police issue fines.