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Magical Journey - Lawrence Llewelyn - Bowen thing -need help getting a refund please!

I have spent £75 on what looked like a fantastic, once in a lifetime experience called the Magical Journey in association with Lawrence Llewelyn-Bowen.
It has just opened and has made the news after hundreds of complaints on its first day of opening and is closed until 26th November.
I am not due to go until Christmas week but am not convinced that this is going to be worth anything like the amount of money I have spent for 4 people to go so have asked for a refund. I also have had feedback from someone who went who said it was absolutely pants. I would now rather spend that money on something else I KNOW is good and is recommended.
Their response to my refund request was:


We would like to take this opportunity to reassure you that we are fully committed to the cause of improving this experience and that all concerns already raised will be dealt with, and altered, in the appropriate manner to ensure that the experience is as expected for our visitors.

Due to this and our aim to re-open successfully on Wednesday 26th November, we do not currently have a refund policy for dates after 26/11/2014.


I am not happy or confident in this purchase but do I have any rights to ask categorically for a refund? I am so annoyed.


Thank you to anyone who can advise!

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