Satellite Dairect Demanding Payment On Non Existing Contract

bluedove

HI ALL,
I had problem with my sky box in June last year, and cancelled my package in July last year.
Last week I received a letter from a company Satellite Direct demanding payment for insurance cover on my “sky equipment”. They claimed I started the policy last September, I demanded the written contact, which they replied that it was a policy agreed on phone.

I know I did not agree any policy, as I have cancelled my sky package.
They are now demanding a written cancellation notice for my sky package, for them to cancel the contact otherwise I will have to pay them a cancellation fee.

My problem is that I cancelled sky over the phone and therefore do not have any written cancellation document.
Any ideas on how to solve this please.?????

Blondie32_2

Hi bluedove,

Firstly, the company Satellite Direct have no association with Sky whatsoever. Sky only use Domestic & General for their extended warranties.

I would advise writing to Sky Customer Care Dept in Livingston who will send you a letter to confirm your cancellation.

I suspect this company may be trying to pull a fly one on you but who knows.

Hope this helps

Blondie32

bluedove

Thanks Blondie, any idea how i can get SKY address?
cheers

angelavdavis

There is a link from their web site that allows you to enter a general enquiry so you can request the confirmation in writing there:

https://mysky.sky.com/portal/site/skycom/support/contactusguest?setaction=generalForm

cinnabar

A quick Google of Satellite Direct indicates that they've got into hot water regarding the ways in which they made unsolicited telesales calls and implied a relationship with Sky in order to get people to take out their warranties.

If you HAD taken out a warranty with them in September, surely they would have taken some payment from you by now, by DD or debit/credit card, the details of which they would of course have taken during the phone call they had apparently had with you...maybe you could write to them requesting proof that the warranty was ever taken out, and then when they can't supply it, report them to the appropriate authority (Trading Standards?)

Cinnabar

Blondie32_2

Hi bluedove,

The address is:

Customer Care Dept
Sky4
Sky Suscribers Ltd
1 Machintosh Road
Kirkton Campus
Livingston
West Lothian
Scotland
EH54 7NB

Not too sure if the postcode is correct at the end (shocking as I worked there til recently) but I can check this for you.

Hope this helps

Blondie32