Coach from airport and delays

pandora205

Hi

Does anyone know what happens if I book a National Express coach ticket from the airport and the flight is delayed? I read there is a £5 surcharge but how is this paid? And what happens if the next coach is full?

Thanks

dzug1

You pay it at the National Express ticket office - or the driver. The driver only takes cash


If you buy a flexible ticket (on an airport service) then the change is without charge


If the next coach is full you wait for the one after that

pandora205

Thanks... may need to pay the extra for a flexible ticket I think, as my daughter is arriving at Heathrow having travelled from New Zealand, so will give her peace of mind.