Scrolling up problem

Susan1942

Just wondered if anyone can advise me My laptop is taking ages to respond when I am surfing I sometimes get a message when I have started up saying script Do you want to continue or cancel It is also when I am trying to scroll up very slow and jerking Can anyone advise me Would be grateful as it is taking ages to respond also
Thank you

borse2010

Which browser are you using maybe worth trying it with Firefox or Chrome could be a fault with the site, if your using IE, try resetting the browser.

Silver cog top right hand side, then Tools, Internet Options, Then Advanced Tab then Reset. Reload the page.

Susan1942

I am using Firefox Would it be worth trying Chrome or IE ? It is this script message that is a nuisance as well as the time it takes to load I will try Chrome and see how it is Thanks for responding Sue

esuhl

First, I'd make sure you don't have any malware installed that causing problems by running a scan with your antivirus, with MalwareBytes' Anti-Malware and with adwCleaner.

http://www.malwarebytes.org/
https://toolslib.net/downloads/viewdownload/1-adwcleaner/

Otherwise, you may have a problem with an add-on or plug-in. You can try disabling them all to see if the problem goes away.

If not, your Firefox profile may have been corrupted. Open a command prompt and type "firefox -p" to load the profile manager and create a new profile to test (whilst keeping your existing one safe).

Susan1942

Thank you I have not had time to run the malware today but will do tomorrow After I do this I will attempt to carry out the other suggestions Today for some reason the problem has been less troublesome

Thanks again Sue