URGENT HELP with writing a complaint letter to solicitors

Luisa42

PLEASE I'm looking for someone that will be able to help me write a letter of complaint about high charges to a solicitor.
Back in June I appointed a firm (text removed by MSE forum Team) to deal with my divorce.
I'm quite distressed and vulnerable and feel I have been abused with high charges.
I paid them a bill of £3300 in July and later on in August they invoiced me for another £1500. I paid the first one (thinking I was paying for the full divorce process). Their work so far included drafting 3 letters and the divorce petition.
When my husband heard about the divorce he asked me to contact them telling them I didn't require their services no longer (and that we will do it ourselves.... little I knew he was also lying to me)...
They called me once asking about the money and I explained I had no income, no benefits and no way to pay them. This week I received a further email stating they will take matters to court if they haven't heard from me by 8th Dec (with payment or suitable arrangements to pay).
In the meantime I'm packing my kids and my stuff ready to go to a women's refuge.
I'm desperate to resolve this situation and (even knowing I have the capacity to do it) I'm in such a state mentally, physically and emotionally that can't face the task. - don't know where to start!
I would be most grateful if there is any individual out there that would be kind enough to help me address this complaint as soon as possible.

FireWyrm

OK. What information have you been given so far with regard to a breakdown in charges? What were you advised in terms of charges before they were authorised to begin work? Has the divorce been finalised? What outcome are you looking for here assuming that the charges cannot be contested?

In terms of 'not knowing where to start', I think you sell yourself short. In any case, it is exactly the same as dealing with anything...proceed one step at a time.

So, were the charges detailed to you before you gave your permission for them to proceed, is the first question.

Grumpelstiltskin

Did you read all the information on their website before you went with them?


http://www.mills-reeve.com/familylaw/

dancingfairy

If you are going to a womens refuge then your first priority is to get to safety. The debt collectors won't be able to find you quickly so you will have time to sort yourself out, also I would imagine that the refuge has people trained in this sort of thing who will be able to give you help and advice.
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debtbgone

I second what dancingfairy says!! Please get yourself to safety asap, the staff at the women's refuge will be able to signpost or provide resources to you and will definitely help you apply for benefits etc. Take care xxx

Missko

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