Tesco Overcharging on my Harry Potter Order

atlanticflyer

Back in April I preordered HP on one of their Deal of the Day, buy HP7 and get HP6 free. Total for the order 22.65 then -11.04 for the free book, total to be taken from CC 11.61

I check my CC bill today to find that the full 22.65 has been charged to my CC. I contact Tesco CS and I get attitude from the CS assistant.
"You need to type in the special code when you order"
"Yes I did that"
"My computer says you didn't" Thanks, you are inferring I am a liar :mad:
"I have an email that says I did, should I forward it to you so you can see"
"No- the computer says that no code was entered, you need to enter a code"

I then read out 1/3 of the email with all the totals and subtotals and the final line reading
Total to be taken from your credit card: £11.61 (subject to no further changes to your order)

She finally concedes that I am not trying to pull the wool over her eyes and she says that I can have a refund. I didn't ask her to sacrifice her first born, I wanted MY money back.

Warning to all those who also ordered HP on the Tesco DOTD on 10th April, you may have been overcharged.

jammin_2

atlanticflyer wrote: »

I didn't ask her to sacrifice her first born, I wanted MY money back.

LMAO.. :rotfl:

[Deleted User]

this has happened to me too. I told them to get bent and i was sending the lot back. Apart from anything else they didnt deliver it till monday so screwed me over as I wanted the book saturday so i bought it from another shop.