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santandare mortgages

i am writing for a friend to see if anyone can help
took out mortgages 25 years ago and been paying 180 a month ever since however was contacted last week and told that she had 25000 owing and they were going to reposses the house also recieved letter stating my endowment policy was finishing when i phoned the number they didnt know anything about it i think shes been tricked to pay money of to someone else suggestions please

thanks

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