glentoran99 wrote: »
From what I gather it just gathers the information and collates it and send it to the airline, If its free then why not but im not sure they would have any success with Jet 2 for example, Or indeed any more success that following vaubans guide
Rosie_Bee wrote: »
Hi, I looked up flight compensation in a variety of different ways and after a little research decided to give Resolver a go as recommended by MSE.
(They work through customer satisfaction reviews as you can read about on their online bumph- delays or non responses allow Resolver to give them bad press- which obviously they are trying to avoid).
I was delayed on my Thomas Cook flight from Liverpool to Turkey (about 6.5 hours), as well as on my return flight (over 24 hours). I used the Resolver template and added a little detail (comparing it to the MSE one!).
I received a reply the next day, basically saying Thomas Cook would look into it but they were experiencing delays due to a previous court case- "We will now implement the recent decision by the Supreme Court in the Huzar vs. Jet2.com case on Friday 31 October 2014. This ruling confirmed that a number of technical incidents leading to flight delays can no longer be classified as extraordinary. This is different to previous guidance given by the UK CAA and other national enforcement bodies.
We accept this new decision and we will now review all our cases in light of this recent change."
Unfortunately I then did not receive any more feedback for quite some time- in the meantime Resolver sends you email prompts to 'escalate your case'- again you can use templates, but amend them if you desire. From their original reply (20th Feb), I 'escalated' twice, most recently the 26th March. I received a reply on the 7th April saying they had sent me a voucher for £590 (equating to the €400 per person) which would be full and final payment for my case for all people (2 people).
Now- this is a great result!:T:money: Yes, granted, it took a little while, but I think that's because of the amount of people reclaiming after that Jet2 case. And I know I can email and ask for the compensation in cash rather than a voucher- no problems there.My real question would be- is this not wrong? Yes, it compensates a delayed flight of more than 3 hours for the 2 people I am claiming for- but I had two delayed flights.
Surely I should be getting double this amount- one compensation for the delay out and one compensation for the delay back in? And in this case, how do you think I would go about asking for this? I don't want to say I accept their decision as I feel that it is only half of the compensation I should receive... any ideas?
Rosie_Bee wrote: »
If anyone has any suggestions of what else I could/should do or any words of reassurance that would be great, thank you so much.
(Sorry if I am now clogging the wrong thread):(
feeling a little disheartened,
p.s. thanks to the links for Vauban's guide, where I have lifted parts to copy and paste to use to try and sound smart :rotfl:
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