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Trying to clear debt but debtor wont confirm repayments

Hi,


I recently decided to do a credit report to attempt to clear my debts and improve my credit score from 1/5 as I want to get on the property ladder. I had 4 outstanding debts all in default. I contacted three of them and agreed a payment plan which shows on my credit score. I then contacted the biggest debt (£1300) which was Santander to try and do the same. They said I can do the same but it will not show on my credit file until the debt is fully re-paid. I asked why they said it was company policy. I set up the payment plan anyway but it will take some time to pay off as I only work part time and I am currently paying off three other debtors.
I was just wondering are they allowed to do this or was he just being mean?


Thanks


Scott
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