Complaints line for parking tickets

andycris3107

I have recently appealed a ticket issued by UK Parking Patrol: I believe these are one of the largest parking companies out there.

I received the ticket for parking in the car park of my block of flats without a permit. This was correct however my appeal was twofold:

1) I had sought and been given permission by the concierge on duty to park there

2) That the ticket that they issued was not legal as the telephone number presented on both the ticket and their website contravenes the new consumer regulations which came into force on 14th June 2014 which stipulates that the use of 084 or 087 numbers for complaints or for post contract customer services are illegal as per the UK consumer contracts information.

To my surprise my claim was accepted, yet I don't know whether it was due to my claim of having received permission (which I was told at the time would never be accepted), or my threat to report them to Ofcom for illegal use of 087 numbers.

Anyone else had an experience like this. Is my assumption that they cannot use these numbers actually correct?

I should note that they did tell me by phone that they don't charge for use of these numbers however I myself was billed 40p a minute by my network - hence why they have been made illegal.

Coupon-mad

Well done - these new Regs are being discussed and I am on it. Last month I already altered the first appeal in the Newbies sticky thread to cover another aspect of the new Consumer Contracts Regs ('arguable' but worth including, cancellation rights due to lack of certain information up front). Very useful to hear about a firm which cancelled so early.