Flaw in Morrissons Match and More

My mother has been using a temporary match and more card for the least few weeks.


On her last shopping she received a Week 3 voucher on the "Payback Bonus" promotion but did not receive a £ 5 Match and More voucher which I discovered later online she should have had too.


This got me thinking.


I received my own Match and More £ 5 voucher the previous week and nowhere on the voucher is there any reference to my membership number or to the receipt that prompted the voucher payback.


It is simply a case of the cashier remembering to hand it over.


My Mum can't prove they didn't give her a £ 5 voucher and they can't prove they did but I suspect the default position will be they will just assume they did everything right and my Mum will lose out on her voucher AND all the 5000 points she has accumulated over the weeks.


Surely there should be some form of confirmation at the checkout till ?
No Unapproved or Personal links in signatures please - FT3

Comments

  • deely
    deely Posts: 383 Forumite
    First Anniversary First Post
    Not 100% about this and think someone will be along soon! but doesn't the £5 voucher spit out the time next visit? Think this is what other folk have been saying, that you have to wait 24 hours or something.
  • geordie_joe
    geordie_joe Posts: 9,112 Forumite
    Combo Breaker First Post
    spiritus wrote: »
    My mother has been using a temporary match and more card for the least few weeks.

    I was told you don't get anything back until you have your permanent card, or at least until it has been created for you and is ready to post.

    The temporary card is just for you to collect points, not spend them.
  • spiritus
    spiritus Posts: 684 Forumite
    First Post Name Dropper First Anniversary Combo Breaker
    Ah !


    what is confusing me is when I log into her online account it seems to suggest that she has been given her £ 5 voucher and her points tally reset.
    No Unapproved or Personal links in signatures please - FT3
  • McKneff
    McKneff Posts: 38,819 Forumite
    Name Dropper First Anniversary First Post
    I still have my temp card and was given my £5 voucher on the visit after I got over the 5000 points.
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • geordie_joe
    geordie_joe Posts: 9,112 Forumite
    Combo Breaker First Post
    McKneff wrote: »
    I still have my temp card and was given my £5 voucher on the visit after I got over the 5000 points.

    Could just mean they have created your permanent card/account but you haven't received it yet.
    I have exceeded 5,000 points on my temporary card - why didn’t get a Morrisons £5 voucher?

    You can collect points using a temporary Morrisons Match & More Card; however you cannot receive a voucher until the card is registered. Once you register your card, your points will be transferred automatically to your permanent Match & More Card which you will receive in the post.
    Once you have accumulated 5,000 points you will collect a Morrisons £5 voucher.
  • lulu_92
    lulu_92 Posts: 2,758 Forumite
    Rampant Recycler I've been Money Tipped!
    Could just mean they have created your permanent card/account but you haven't received it yet.

    I got the temporary card and registered ASAP. got my voucher the visit after my 5000 points were accrued. This was last week and my proper card arrived yesterday.
    Our Rainbow Twins born 17th April 2016
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  • dawnie1972
    dawnie1972 Posts: 2,428 Forumite
    First Post First Anniversary Combo Breaker
    Also just to note the coupons it spits out giving you bonus points on your next shop adds 1p to your shop. 1p isn't going to break the bank - but I contacted Morrisons as if this is going to happen they should be declaring it on the coupon etc - they havent even had the courtesy to get back to me!
    A home is not a home ..... without a dog :heart:
  • Helix
    Helix Posts: 2,381 Forumite
    First Anniversary Combo Breaker First Post
    dawnie1972 wrote: »
    Also just to note the coupons it spits out giving you bonus points on your next shop adds 1p to your shop. 1p isn't going to break the bank - but I contacted Morrisons as if this is going to happen they should be declaring it on the coupon etc - they havent even had the courtesy to get back to me!

    Took 1p off when I used mine.
  • geordie_joe
    geordie_joe Posts: 9,112 Forumite
    Combo Breaker First Post
    dawnie1972 wrote: »
    Also just to note the coupons it spits out giving you bonus points on your next shop adds 1p to your shop. 1p isn't going to break the bank - but I contacted Morrisons as if this is going to happen they should be declaring it on the coupon etc - they havent even had the courtesy to get back to me!

    I've had several coupons and they all took 1p off my bill.
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