Flaw in Morrissons Match and More 30 October 2014 at 8:03AM in Food shopping & groceries 9 replies 7.1K views

spiritus

My mother has been using a temporary match and more card for the least few weeks.


On her last shopping she received a Week 3 voucher on the "Payback Bonus" promotion but did not receive a £ 5 Match and More voucher which I discovered later online she should have had too.


This got me thinking.


I received my own Match and More £ 5 voucher the previous week and nowhere on the voucher is there any reference to my membership number or to the receipt that prompted the voucher payback.


It is simply a case of the cashier remembering to hand it over.


My Mum can't prove they didn't give her a £ 5 voucher and they can't prove they did but I suspect the default position will be they will just assume they did everything right and my Mum will lose out on her voucher AND all the 5000 points she has accumulated over the weeks.


Surely there should be some form of confirmation at the checkout till ?

deely

Not 100% about this and think someone will be along soon! but doesn't the £5 voucher spit out the time next visit? Think this is what other folk have been saying, that you have to wait 24 hours or something.

geordie_joe

spiritus wrote: »

My mother has been using a temporary match and more card for the least few weeks.

I was told you don't get anything back until you have your permanent card, or at least until it has been created for you and is ready to post.

The temporary card is just for you to collect points, not spend them.

spiritus

Ah !


what is confusing me is when I log into her online account it seems to suggest that she has been given her £ 5 voucher and her points tally reset.

McKneff

I still have my temp card and was given my £5 voucher on the visit after I got over the 5000 points.

geordie_joe

McKneff wrote: »

I still have my temp card and was given my £5 voucher on the visit after I got over the 5000 points.

Could just mean they have created your permanent card/account but you haven't received it yet.

I have exceeded 5,000 points on my temporary card - why didn’t get a Morrisons £5 voucher?

You can collect points using a temporary Morrisons Match & More Card; however you cannot receive a voucher until the card is registered. Once you register your card, your points will be transferred automatically to your permanent Match & More Card which you will receive in the post.
Once you have accumulated 5,000 points you will collect a Morrisons £5 voucher.

lulu_92

geordie_joe wrote: »

Could just mean they have created your permanent card/account but you haven't received it yet.

I got the temporary card and registered ASAP. got my voucher the visit after my 5000 points were accrued. This was last week and my proper card arrived yesterday.

dawnie1972

Also just to note the coupons it spits out giving you bonus points on your next shop adds 1p to your shop. 1p isn't going to break the bank - but I contacted Morrisons as if this is going to happen they should be declaring it on the coupon etc - they havent even had the courtesy to get back to me!

Helix

dawnie1972 wrote: »

Also just to note the coupons it spits out giving you bonus points on your next shop adds 1p to your shop. 1p isn't going to break the bank - but I contacted Morrisons as if this is going to happen they should be declaring it on the coupon etc - they havent even had the courtesy to get back to me!

Took 1p off when I used mine.

geordie_joe

dawnie1972 wrote: »

Also just to note the coupons it spits out giving you bonus points on your next shop adds 1p to your shop. 1p isn't going to break the bank - but I contacted Morrisons as if this is going to happen they should be declaring it on the coupon etc - they havent even had the courtesy to get back to me!

I've had several coupons and they all took 1p off my bill.