Lowell - T-mobile

NK12

Hello

I had signed up for a mobile network provider in 2007 and in 2012 i cancelled my contract over the telephone as I had to leave the country for my treatment as I was terminally ill. I thought of continuing the contract and hence kept my direct debit still going- however, due to dispute with the charges for receiving messages on wats app etc which was double the amount of actual contract I call the network provider and disputed the charges and being informed otherwise by their customer service advisor before leaving the country. Although, I had been a very loyal customer for 5 years and never missed a single payment they didn't seem to bother much initially. However, after a few phone calls they agreed to close the contract in november 2012 (this was done over the telephone). As was not in the right state of mind due to all the medication and chemo therapy I didn't think if getting a written confirmation.

After that I received a couple of letters from a DCA called Moorfcraft. So I called them and explained the situation and they agreed with everything and apologized and said they would close the account on their system too.

Now after 2 years I have returned to the UK and last week I received a letter fromLowell saying they have bought my account from T-mobile on a dodgy T-mobile letter head (printed on a printer at Lowell office). And it the letter from Lowell mentions I owe them XXX amount for the cancellation of contract and xxx amount for airtime.

I called them to dispute this and told them what had happened. They immediately accepted to cancel the xxx debt for airtime. However, they said I would need to pay for early termination of contract.


I asked them to then send me all the documents/agreements they have from t-mobile for the same- however, they just sent a second letter just splitting down the 2 cost's. As far as I remember I was on a rolling contract at this point of time of my contract and hence t-mobile didn't bother asking for a termination fee.


I am currently 5 months pregnant and these horrible letters from lowell are really stressing me out.


Please can someone suggest what should I do?

Reading a few different websites I have gathered that Lowell are chancer's and can be fraud too.


I decided to write to them regarding CCA request. However I have been informed earlier that it doesn't work for mobile contracts.

Any suggestions on what can I ask them for instead to prove this?

Can I ask them for SAR using below letter template?

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Dear Sir or Madam

Subject access request

Re: Account number xxxxx

Please supply the information about me I am entitled to under the Data Protection Act 1998 relating to:

• My personnel file
• Copies of all statements (between) held in account number).

If you need any more information from me, or a fee, please let me know as soon as possible.

It may be helpful for you to know that a request for information under the Data Protection Act 1998 should be responded to within 40 days.

If you do not normally deal with these requests, please pass this letter to your Data Protection Officer. If you need advice on dealing with this request, the Information Commissioner’s Office can assist you and can be contacted on 0303 123 1113


Yours faithfully

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Thanks in advance.