Car Loan Documentation

Beancounter

I purchased a new car at the start of September, paying on 3 years 0% finance.

On picking the car up I was surprised not to receive any paperwork of any kind re the finance but thought something would come in the post. Then the first payment date came and went but still no paperwork. My wife received a call from someone claiming to "work on behalf of Nissan Finance" (who was really trying to sell insurance) who claimed they don't send out paperwork now.

This can't be right surely? I don't know any of the contact details for the company, who to call if there a change in circumstances or anything.

SeanG79

You should have received a customer copy when you signed the agreement as well as a SECCI (Standard European Consumer Credit Information) document to read through or take away outlining the details of the finance before signing.

Most lenders call after the supplier has been paid to try sell insurance.

Call Nissan Finance and request a copy of the paperwork/T&C's.

thebritishbloke

Did you not sign a document when you took out the finance? You're supposed to be given a copy of that when you sign it.

Beancounter

All I received at time of order was a copy of the dealerships order form. I signed on an electronic gadget for the finance but didn't receive anything.

On collection of the car I received an invoice for my new vehicle and paperwork for my trade in.

SeanG79

Strange not to receive anything but I do know many lenders are opting for E-signatures now to save paper and time.

Again, call Nissan Finance and request a copy...simples

manIntheMiddle

SeanG79 is spot on. Just call Nissan Finance on:

Nissan Customer Services
Can't find what you are looking for? Call or email our dedicated Nissan call centre. A representative will be on hand to answer any of your queries related to Sales, Aftersales or the Nissan Website.

You can contact our Customer Service Center Monday to Friday 7am - 8pm, Saturdays 8am - 2pm.

Phone: 01923 899334
Email: gb@nissan-services.eu

And ask for a copy of the loan agreement, including terms and conditions which should be included. They won;t mess you around and may possibly email you the documents tomorrow...

Bonfire_Bride

Agreed! My guess is that the person your wife spoke to has their wires crossed (probably insurance based rather than customer services)

They will have a copy of the docs with your e click signature shown. Nothing to worry about, i'm sure. Just request a copy.