My Hermes Light and Large

caringa

I am having huge problems with items I order on line which are delivered by My Hermes. Basically the local courier will not come up our drive as she says the overhanging trees and unmade road damage her car. This is utter rubbish as we use it, as do all other delivery companies, postman, visitors etc wiith no problem at all.

So when we order an item that uses My Hermes, it is sent to her, then sent back to My Hermes for another courier to deliver. This normally takes up to two weeks. Last night a courier came with two parcels and said if we used Light and Large, then he would deliver with no problem.

Question is - how can we ensure this happens? I have tried contacting My Hermes - no luck surprisingly - as you cant actually get to speak to anyone. I have also tried contacting companies that use My Hermes, ie Debenhams, and they dont seem to want to help either. With other orders, I dont necessarily know that they will use My Hermes so it is difficult.

Any advice would be most welcome!

slimfandango

Get it sent to a Hermes Parcel shop and pick it up yourself. I use them all the time and love them, tbh, and if I email them they're back within a day. Cheap, getting even faster now, look after the goods, track and pick it up.