Debt owed t southern Water DCA moorcroft

bobbydavro

Hi all


I owe £167.08 to Southern Water Services. This is for the full year.

It has been passed on to DCA and I am not sure what to do.

Option: ring southern Water pay off the amount and not even bother contacting the DCA and leave them hanging for their so called 'admin' fee of 45£.

Not had this situation before and any help appreciated

I received a letter today 25th dated 22nd

thanks

BB

sourcrates

Yep, answered your own question there, Moroncroft can jog on for there £45

bobbydavro

sourcrates wrote: »

Yep, answered your own question there, Moroncroft can jog on for there £45

Moroncroft can take a running leap off Beachy Head

However, they are no better than Southern water.

I have already paid the bill and SW (back in September). SW did not update their systems, therefore it was passed to DCA. They still were trying to get me to pay the £45 admin fee direct to them at SW, even after explaining what had happened.

I said this has caused me distress and I want compo for their incompetence. I have been running around going through all my files trying to find out what is going on....also could this affect my credit rating?

So the DCA Moor***** has been called off and a verbal complaint has been put in with SW, the complaint turn around is 4 weeks.
What a joke I may as well forget it now.

Is it worth putting in a written complaint also as they could not even give me a reference for the call/ verbal complaint!

Thanks
BD

sourcrates

Verbal complaints are seldom actioned, best to do it in writing.
Doubt it will affect your credit file, although may be best to check your file, you can have the negative info removed if there is any.

bobbydavro

sourcrates wrote: »

Verbal complaints are seldom actioned, best to do it in writing.
Doubt it will affect your credit file, although may be best to check your file, you can have the negative info removed if there is any.

Many thanks Sourcrates