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Curry's PC World
QuackQuackOops
Posts: 2,667 Forumite
I happen to be in Currys and saw a laptop I quite liked the look of.
The guy said it was out of stock (no surprise there then) but then came back to me 2 minutes later to say they had one in stock but it was pre-set up.
Set up was normally £35 but I could have it for £10.
Fine, I said and took it home.
The USB ports were all loose. The one for the mouse constantly moved causing the error message "No device detected" message to come on.
So, it was taken back within the 21 days for the no quibble exchange.
Took 4 days to get a replacement and when I got it I said, "Hang on, I paid £10 for set up and this isn't set up"
Currys said well the USB stick is useless to us now so you can't have that money back.
Eh? But I don't want the USB stick. I have one already. I only took the USB stick because that's what Currys had used for the set up.
This new Laptop isn't set up, so why do I need this USB stick with the previous details on it?
They would not refund the money!
This company is a disgrace. They are slow, rude, and completely take the proverbial!
The guy said it was out of stock (no surprise there then) but then came back to me 2 minutes later to say they had one in stock but it was pre-set up.
Set up was normally £35 but I could have it for £10.
Fine, I said and took it home.
The USB ports were all loose. The one for the mouse constantly moved causing the error message "No device detected" message to come on.
So, it was taken back within the 21 days for the no quibble exchange.
Took 4 days to get a replacement and when I got it I said, "Hang on, I paid £10 for set up and this isn't set up"
Currys said well the USB stick is useless to us now so you can't have that money back.
Eh? But I don't want the USB stick. I have one already. I only took the USB stick because that's what Currys had used for the set up.
This new Laptop isn't set up, so why do I need this USB stick with the previous details on it?
They would not refund the money!
This company is a disgrace. They are slow, rude, and completely take the proverbial!
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Comments
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Why would you pay £35, actually even £10 for setup?
Every windows or apple laptop I've got has been a few basic screens like language, username, date/time.... job done!
Am I missing something here, I mean if you can't even complete basic setup how are you going to use the bloody thing!
What kind of USB stick is it, if it's a big one 32GB+ it'll probably be worth more than 10 quid anyway.0 -
I think I can help the first reply here by saying someone went to Currys/PC World to buy a computer - need I say more?!?
OP - You've learned a valuable lesson with this experience and it's the primary reason why less & less people actually buy these products from them. They're honest to God hands down the last people I would actively select to buy a computer system from, they're ONLY interested in addons which is where they make their profit. What they don't want you to know is that these addons for the most part are useless with significantly better alternatives out there. I don't think I can labour this point enough, going there for a computer is basically like going to Butlins & expecting 5-star luxury!Retired member - fed up with the general tone of the place.0 -
QuackQuackOops wrote: »The guy said it was out of stock (no surprise there then) but then came back to me 2 minutes later to say they had one in stock but it was pre-set up.
Set up was normally £35 but I could have it for £10
The only reasons I can see for it being pre-set up are that the laptop was either a demonstration model or one that someone had bought then returned due to it being faulty.
Both of these scenarios could explain why the USB port was faulty.0 -
QuackQuackOops wrote: »This new Laptop isn't set up, so why do I need this USB stick with the previous details on it?
Wipe the USB stick and use it as the backup media for the laptop you have.
If they let you have the original laptop and USB stick straight away it would seem they didn't do the setup for you, says on their website that it takes hours to create the backup media, it was probably already done - for someone else who returned both laptop and USB stick.
"This service provides basic set up of your computer. We’ll install any apps and configure it for updates. To save you the time, we’ll also create the recovery media, a process that can take up to 4 hours. £35"0 -
QuackQuackOops wrote: »I happen to be in Currys and saw a laptop I quite liked the look of.
The guy said it was out of stock (no surprise there then) but then came back to me 2 minutes later to say they had one in stock but it was pre-set up.
Set up was normally £35 but I could have it for £10.
He probably meant he'd checked the computer system and found one that had been returned. Now you know why. :rotfl:
As others have asked, what's "setup"?
I can understand why a novice might pay £35 to have their printer, broadband connection, etc, setup; but I'm not sure what setup could be done in-store.
Do they simply register Windows for you?
Hmmm, thinking about this a little more, does setup mean they install (anti-)virus software on it for which they, presumably, receive a backhander?0 -
The setup (or pre-setup in this case) involves creating a user account, installing some software* and creating recovery media. It should also involve some basic functional tests to ensure that the laptop isn't DOA. The pre-setup is £35 normally, but if there are only those left, then there is a 'USB write-off' code for £10, giving you the USB stick with recovery media for £10. That, in certain circumstances, can be discounted completely.
What they should do is to refund the USB stick and give you the laptop as is.
(*not antivirus software, as our snowy friend suggested. It's mainly links to various offers, which I assume they get a cut of - eMusic, Zinio, that sort of thing, Google Chrome & Google Toolbar, and the Knowhow Cloud software.Squirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0 -
Why would you pay £35, actually even £10 for setup?
Every windows or apple laptop I've got has been a few basic screens like language, username, date/time.... job done!
Am I missing something here, I mean if you can't even complete basic setup how are you going to use the bloody thing!
What kind of USB stick is it, if it's a big one 32GB+ it'll probably be worth more than 10 quid anyway.
I didn't 'pay' to have it set up. I would have taken the laptop without it but it was out of stock.
The only one they had in stock had 'Set up' already done on it and they said they would let me have it, and the USB stick, for £10 extra.0 -
Ho hum.
All I care about is that they will not give me back the £10 extra I paid for the pre-set up laptop. I didn't want to have it pre-set up but that was the only one they had.
When I got the new laptop, it is NOT set up. So I should get the original £10 back that I paid.0 -
QuackQuackOops wrote: »they had one in stock but it was pre-set up.
you meant post set up?QuackQuackOops wrote: »The only one they had in stock had 'Set up' already done on it0
This discussion has been closed.
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