AA Personal Loan

x90tsb

Hi,


I am desperately trying to get defaults (which do not exist, as I haven't missed payments) on a loan I had from the AA in 2009 removed from my credit file before applying for a mortgage. I have contacted them more times than I can remember since Feb 14, they have absolutely no idea what they are doing and I am no further forward or closer to resolution.


Does anyone have a contact at the AA Personal Loans? I would really appreciate a name and email address if possible please.


Many thanks in advance, I am desperate to get this resolved.


Thanks,


Tom

DCFC79

Why not contact the ombudsman about it ?

x90tsb

I would rather see if I can find someone helpful at the AA before going to Ombudsman, thank you for the suggestion though.

jon1555

x90tsb wrote: »

Hi,


I am desperately trying to get defaults (which do not exist, as I haven't missed payments) on a loan I had from the AA in 2009 removed from my credit file before applying for a mortgage. I have contacted them more times than I can remember since Feb 14, they have absolutely no idea what they are doing and I am no further forward or closer to resolution.


Does anyone have a contact at the AA Personal Loans? I would really appreciate a name and email address if possible please.


Many thanks in advance, I am desperate to get this resolved.


Thanks,


Tom

Did you send the letters using a signed for service?

If you did you can go the ombudsman as its been over 8 weeks since your initial complaint.

Or do you have an acknowledgment from the company, as again if they haven't dealt with it within 8 weeks then you can go to the ombudsman.

DCFC79

x90tsb wrote: »

I would rather see if I can find someone helpful at the AA before going to Ombudsman, thank you for the suggestion though.

It is free so no cost.

The_AA_Company_Representative

x90tsb wrote: »

Hi,


I am desperately trying to get defaults (which do not exist, as I haven't missed payments) on a loan I had from the AA in 2009 removed from my credit file before applying for a mortgage. I have contacted them more times than I can remember since Feb 14, they have absolutely no idea what they are doing and I am no further forward or closer to resolution.


Does anyone have a contact at the AA Personal Loans? I would really appreciate a name and email address if possible please.


Many thanks in advance, I am desperate to get this resolved.


Thanks,


Tom

Hi Tom,

We would like to help with this. Please email the details to chat@theaa.com including your full name, address and policy number if you have this. Please title your email Reference FOR88958. We look forward to hearing from you. The AA