Megabus Gold Downgrade Compensation

jhabak

Hi all

We recently travelled from London to Edinburgh on the Megabus Gold sleeper service.
At the last moment when we reached Victoria Coach station we were informed that the sleeper bus was cancelled, we were not given any reason expect for technical fault.
There were two buses that we cancelled (Glasgow and Edinburgh) and this looked to me more like a case of low turn out and hence all the passenger were combined together.
They refunded our money in full expect for boooking charges and offered to still take us to Edinburgh in seater service which we opted for.

However this caused a lot of inconvenience - both my parents aged 55+ had severe back/leg ache since the travel, out entire scotland trip got screwed because of this.
Also we had a kid travelling with us and it was overall a lot of inconvenience.

I know if it was an airline, I have a lot of my right covered by default. However it there some law/regulation that I can challenge Mega bus with for this?
Even if it is not monetary compensation to me, I still want to take them to task for this behaviour of theirs, including staff rudeness at the coach station.

Looking forward to your expert advice. Many thanks in advance.

KJ

dzug1

jhabak wrote: »

I know if it was an airline, I have a lot of my right covered by default. However it there some law/regulation that I can challenge Mega bus with for this?
Even if it is not monetary compensation to me, I still want to take them to task for this behaviour of theirs, including staff rudeness at the coach station.

Looking forward to your expert advice. Many thanks in advance.

KJ

There is probably some similar scheme to the airlines - however you have got (and more) what you would have done with an airline in similar circumstances


My advice would be move on and don't waste your time. At most you will get a letter or e-mail of apology

Blackbeard_of_Perranporth

jhabak wrote: »

Hi all

We recently travelled from London to Edinburgh on the Megabus Gold sleeper service.
At the last moment when we reached Victoria Coach station we were informed that the sleeper bus was cancelled, we were not given any reason expect for technical fault.
There were two buses that we cancelled (Glasgow and Edinburgh) and this looked to me more like a case of low turn out and hence all the passenger were combined together.
They refunded our money in full expect for boooking charges and offered to still take us to Edinburgh in seater service which we opted for.

However this caused a lot of inconvenience - both my parents aged 55+ had severe back/leg ache since the travel, out entire scotland trip got screwed because of this.
Also we had a kid travelling with us and it was overall a lot of inconvenience.

I know if it was an airline, I have a lot of my right covered by default. However it there some law/regulation that I can challenge Mega bus with for this?
Even if it is not monetary compensation to me, I still want to take them to task for this behaviour of theirs, including staff rudeness at the coach station.

Looking forward to your expert advice. Many thanks in advance.

KJ

As they offered a refund, and a seat on another service, then their obligation to transport you from London to Glasgow has been fulfilled.

As children and elderly were involved, others may be around to offer some heart felt sympathy. In the meantime have a cup of tea!

Brooker_Dave

Blackbeard_of_Perranporth wrote: »

As they offered a refund, and a seat on another service, then their obligation to transport you from London to Glasgow has been fulfilled.

As children and elderly were involved, others may be around to offer some heart felt sympathy. In the meantime have a cup of tea!

Disabled children get the most sympathy.

agrinnall

jhabak wrote: »

I know if it was an airline, I have a lot of my right covered by default.

There are plenty of flights between London and both Edinburgh and Glasgow, if you want airline style cover for your journey I suggest you use an airline next time.

runningben16

jhabak wrote: »

we were not given any reason expect for technical fault.
.......
They refunded our money in full expect for boooking charges and offered to still take us to Edinburgh in seater service which we opted for.

I'm not sure what other reason they could have given? Assuming it really was a technical fault (read - breakdown), what did you want? The part number they'd ordered and the mechanic's timesheet?

As they refunded your ticket, and still took you north (so effectively took you for free) I can't see they would be liable for anything else. A nice email might get some travel vouchers or something, I guess? You'd be unlikely to get any more money out of them I would have thought