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stepchange ..

Hi I've just made my first payment to stepchange ..looked at a message alert and it's saying contact us and HELD debt ...I've sent a email to them with a account number on but I'm confused to Wat held debt means also a unknown debt ..which is a halifax loan ..I even sent a copy of my bank statement with halifax loan and account number and it still says unknown loan

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  • Puzzcat
    Puzzcat Posts: 4,200 Forumite
    chish wrote: »
    Hi I've just made my first payment to stepchange ..looked at a message alert and it's saying contact us and HELD debt ...I've sent a email to them with a account number on but I'm confused to Wat held debt means also a unknown debt ..which is a halifax loan ..I even sent a copy of my bank statement with halifax loan and account number and it still says unknown loan

    Hi Chish,


    I would suggest just giving stepchange a call in the morning, i'm sure it will be something simple to sort out.


    Puzz.
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