DMP advice

GrinC

I have got some queries regarding DMP's.

I am with PayPlan and my case advisors have changed (I wasn't informed - I just had various people respond to me and now the 'case officer' section has changed) .I don't get replies once I've emailed them. Sometimes they take ages to respond too (a few days)- it just seems a bit messy when they seemed so on the ball at responding in the beginning. Hence me asking here rather than asking them directly!

I have had 2 Notice of Acceptance letters from my creditors but both are requiring 28 day payments (I understood the DMP's are paid monthly). Will this mean I will default on the agreements?

Also, I approached PayPlan in July, set up the DMP in August so the first payments went out mid- August. I informed my creditors in July about my plans to go down the DMP route but many are still saying that they have not had any notification from PayPlan. I asked PP and they said letters went out about 20 something of September.

This seems a bit slow to me. Should I have expected it to all take a little bit of time?

I wondered if anyone had any advice and could tell me if this is all normal?

Thank you

Puzzcat

Hi, sorry I am with stepchange so can't really advise, why not copy this post over to the dmp mutual support thread and some of the others who are with pp may be able to help.

sourcrates

Can you not pay your creditors yourself ?


Then at least you know payment has been made.


You do not need to use any 3rd party company to make payments on a DMP.

GrinC

I appreciate the support from payplan. I'd never have known how to go about this and I prefer having one company to pay to and I can keep track. I am only able to make 1 monthly payment rather than 28 day payments. I'm hoping PP will help me out with that too. They just seem to be slow at responding to my queries.