Flow Energy - Heads up

malc_b

I switched myself and my mother to flow energy and both times the meter readings I gave them have not gone across correctly.

For me I took readings on the change over day, put these into the form on the link flow energy gave, https://www.flowenergy.uk.com/readings so no question of the correct values. I put the same numbers into EDF who I was moving from. Flow energy gave completely different readings to EDF who then set a query to flow (who so I was told on the phone rejected it). EDF then notified me that they could generate a final bill due to the difference. I'm still show the wrong values when I login to flow but flow tell me my account now has the right values. FYI my day reading went down by 143 units (~13 days) and my night by 55 (~6 days). Days are calculated from monthly average.

For my mother it is a bit more complex as I gave the reading, 2 days I think, before the change over. Her readings were adjusted by, for night +408 (~+8 days), for day -46 units (~-6 days). And yes that is minus 6 days. Days are calculated from yearly average so not very accurate.

Clearly flow energy needs to be in the maths remedial class. I would suggest giving the reading via the phone.

thrifty_pete

I've had a similar problem. I was due to witch to them on 1st October, and submitted a meter reading online on 24th September. They did not pass this on to my old supplier. My old supplier used an estimate, and say they are waiting for a reading from the new supplier to issue a final bill. Flow say they gave an estimated reading to my old supplier (different to both the estimate of the old supplier and my reading I provided!). Today I called Flow and they say they have no access to the meter reading I gave (which incidentally is a link to a Google Drive spreadsheet!). I am now trying to get my old supplier to confirm they received no reading, and I guess I have to raise a complaint with one or other supplier. Flow also don't seem to respond to queries raised though their online form, even after 5 weeks of waiting.
Seems for them counterproductive to offer such poor service as customers will complain, and they will hopefully be penalised by the regulator(s).
Pete

thrifty_pete

Still no adequate solution from Flow Energy after 8 weeks, but they admitted losing my initial meter readings. Ombudsman next I guess. I would avoid Flow Energy if you want an easy to use energy company.
Pete