Right Choice Insurance Brokers - cooling off period

Wsm1981

This morning I made an error in judgment and took out a car insurance policy with Right Choice Insurance Brokers, without realising the amount of negative press they have accumulated online.
My Insurance policy ends tomorrow, so I called them within 30 minutes of taking out the policy to cancel it.
1 hour later and £45 pounds lighter (they wanted £90) they agreed verbally to cancel the policy (which is yet to come into effect) and deduct this cancellation fee from my refund.
They also promised me this cancellation in writing, which is yet to materialise.
Problem is my insurance ends this weekend and I don't want to go ahead and take out another policy until i get it in writing, that it is cancelled, as I have read some truly bad reviews!

Any advice?

NeverInDebt

You need to contact admin as your username isnt allowed ie contains a url

http://www.moneysavingexpert.com/site/forum-faqs?_ga=1.118403713.983455917.1409394440#website

Why have I been banned for "advertising", my username was my website's name?
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Wsm1981

Thanks. REquested it to be changed.

Quentin

You need to confirm the cancellation to them (in writing). Get a a proof of posting in case they deny your instructions.


As you now have cancelled if you don't take out a new policy then don't take your car on the road after your current policy ends tomorrow till you get cover elsewhere

Wsm1981

I have just got insurance from Churchill (due to start tomorrow) and made a point to them to note down what happened in the morning with Right Choice.
If my policy has been cancelled prior to coming into effect should I still right to them, having already verbally cancelled and sent them an email reply?

Quentin

urbantec.co.uk wrote: »

I have just got insurance from Churchill (due to start tomorrow) and made a point to them to note down what happened in the morning with Right Choice.
If my policy has been cancelled prior to coming into effect should I still right to them, having already verbally cancelled and sent them an email reply?

A letter (with proof of posting) will be belt and braces that you have cancelled - your OP gives the impression you are worried about them not processing your cancellation (or have I misinterpreted what the issue is?)

Wsm1981

Yes I am concerned they will make some story up that they never recevied the call, I only say this after reading other users review.
I will write to them tomorrow to rubber stamp what has already been discussed....all this agro for a policy that hasent even come into effect!

Wsm1981

Wrote a letter this morning, which I both sent recorded delivery and sent over via their Fax number

Lo and behold I get that infamous text message on my mobile, URGENTLY requesting me to contacting them on their landline.
Once i passed the initial stage "Sharon" (I'm not making this up) put me on hold for 20 minutes for "Dave" to pick up and confirm that the cancellation fee was the same as confirmed by "jack" and that my refund will be processed less their fee. He also promised they will send something in writing.....

Sigh.

Jack, Dave and Sharon....

Thank you for your advice people, much obliged.