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Faulty prize
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clairecymru
Posts: 521 Forumite
A few months ago I won a baby changing bag from bababing via pushchair trader.
I noticed today that the outside pocket has developed a tear which is not what I would expect from a product that sells on their website for £65.
Should I accept it as just one of those things or should I make a complaint? And who should I complain to? Pushchair trader or bababing?
I noticed today that the outside pocket has developed a tear which is not what I would expect from a product that sells on their website for £65.
Should I accept it as just one of those things or should I make a complaint? And who should I complain to? Pushchair trader or bababing?
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Comments
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I would send a polite email to bababing and see if they will exchange it for you. I don't think you actually have any rights but they may want to be nice
Good luck. Thank you to everyone who posts on the competitions boards. You all rock!0 -
I would word the email in such a way as to say "I wanted to let you know, in case others who have purchased the bag have this problem..." rather than saying you want a replacement / exchange.0
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