2 new 'requests'

pulliptears

I'm a seller myself and I sell an item that fits into an envelope and is under a fiver posted. I personally wouldn't dream of using these labels because I really do think it gives the wrong impression to some buyers.

Admittedly I haven't sold since the start of summer as I started to wonder whether it was all worth it and I've not had much time to devote to it.

Strapped

I hate the fake tracked labels too. It says "I think you're stupid enough to fall for this" to me :rotfl:

charlies_mum

Strapped wrote: »

I hate the fake tracked labels too. It says "I think you're stupid enough to fall for this" to me :rotfl:

So you just send the item, no tracking, no fake label and the buyer says "not received" and who's the stupid one now ?

the_lunatic_is_in_my_head

pulliptears wrote: »

Recorded items are generally worth a lot more so its sensible to send recorded for higher value items.

Recorded delivery isn't tracked and typically only stops one thing, false INR claims.

I respect your opinion on fake barcodes but an informed opinion would be the same for Recorded Delivery being used in most cases. Sellers using the Post office for items over £20 will get higher compensation but any parcels with a PPI impression have no compensation so Recorded is no different to the barcode label with regards to why the seller has used it.

You say the seller may make judgement based on "username/feedback/area they live" and yes indeed, a user name like fluffybunny123 compared to ikillchildren says a lot about someone, their feedback being full of "thanks for the refund" means we'll send fully tracked and where they live, if it's flats, university halls, etc again we'll send fully tracked, especially if a low feedback buyer (high feedback buyers tend to be more familiar with where their post is going to end up). Just to note the address isn't a question of the buyer's character but one of where their post is left and how many extra people may have access to it before the buyer gets there.

So all three of those things can tell you something about the buyer (assuming the seller has time to look at all three, we just look at the address, unless the buyer asks a question in an unusual way and then we'll look at their feedback as well).

The sellers who use recorded charge the buyer for this, the sellers who use nothing and are unfortunate to get lots of claims charge the buyer for this (if they know what they are doing), we pay less than a penny for a label and our INR rate has gone down over 60% when compared at an accurate sales to INR ratio.

We save money, we save time, our customers save money and it also means when a claim is raised there's a greater chance it's genuine so there's less animosity towards the situation.

The problem is there are too many buyers who make false claims on eBay (we come across at least 1 every month) and eBay don't tackle the issue unless the buyer is claiming for pretty much everything they buy so the seller has to protect their interests.

You say if the security guard were to follow you you'd feel they don't trust you, how do you know what they are watching on the monitor?

You think the guard doesn't have certain profiles of people who are more likely to cause trouble and as such part of their job is to keep a closer eye on certain types of people?

There is less I don't trust you with the labels as there is very little to determine a buyer's character and so everyone gets one on the parcel.

charlies_mum

Well, instead of refunding immediately like I usually do, I wrote to the buyer politely saying it had only been 6 working days when he raised the cases, and had he received the items yet.

Checked this morning, and both cases have been closed with a note saying "Now received, sorry for the fast reaction, have left 5 stars". Too Bl**dy late mate, I now have two new shiny defects.

Will do battle with Ebay CS later to try to get them removed :mad:

Plus, I've just checked my seller dashboard and now have a warning flag against my TRS badge !!!

Just tried live chat and the waiting time is 146 minutes and it's only 7.27 am.

charlies_mum

Spoken with CS and they're not removable as the cases were opened after Ebay's estimated delivery date :mad::mad::mad:

They say that the fact that the buyer opened cases meant that he had a bad experience and may not buy from Ebay again. Well guess what Ebay, this seller has had a bad experience and once I find a way out, I won't be selling with Ebay again :mad::mad::mad:

Their solution was to send by a tracked method, oh yes, that means even more money for Ebay !!!!

ballisticbrian

I have had a very good experience of eBay lol since they brought in the case system, where buyers are only allowed so many before they get a warning message that their purchases aren't covered. Our missing items dwindled to practically nothing. I know this is not the normal story you hear on this site but for us, it's true.

Strapped

charlies_mum wrote: »

So you just send the item, no tracking, no fake label and the buyer says "not received" and who's the stupid one now ?

Do you really think that seasoned scammers really fall for those labels? I think they're a waste of money and could actually encourage someone minded that way to pick you as the "non arrived item".

charlies_mum

Strapped wrote: »

Do you really think that seasoned scammers really fall for those labels? I think they're a waste of money and could actually encourage someone minded that way to pick you as the "non arrived item".

No, I don't think they will deter seasoned scammers, but they might fool the opportunist thieves who have read on the net how to get free stuff off eBay.