Portman are being a NIGHTMARE

alant1000

:mad: Call me naive, but do you reckon that new customers get treated better than existing?? Or is that a silly question?
My dad and I have a joint Portman mortgage, and i am in the process of taking out my own mortgage so needed to be removed from this in order to validate my new Nationwide mortgage, for obvious reasons. Anyway, the basic request from my dad and i was to take me off, and he'll take over the whole mortgage. My share was only £250 per month of an £1100 mortgate anyway, and my dad earns over £80k with a mortgage of just £146k. My solicitor said it should be a straight forward process and can just be a deeds transfer... however the Portman..

:mad: ) Decided we needed to do an entire application from my dad all over again and revalue the house even though we were still in the lock in period - and charged £350
:mad: :mad: ) took over 3 weeks to send the confirmation to our solicitor, dispite the urgency as it was holding up my chain, as i needed to have my mortgage with Nationwide confirmed to progress my sale
:mad: :mad: :mad: ) Most stupidly of all we now have my dad confirmed that he CAN take over the whole mortgage (almost 1 month later) - they want to pay the mortgage money to dads solicitor, which will need to be sent BACK instantly to the Portman the same day for funds as my dad is still in the same house and no sale has taken place - AND THEY ARE CHARGING US £35 TO DO SO.

Talk about red tape, a rip off and lack of respect or consideration to their customers. I could genuinly have lost my sale as they took 1 month to confirm dads mortgage and put it in writing.

BUT I BET IF I WAS A NEW CUSTOMER I'D HAVE THAT WITHIN THE WEEK.

Portman if you are reading - you have lost my dads customer when his term is up, and i'll never use you again either. :rotfl: . I'll happinly not recommend you to anyone else either :T

homer_j_3

if you were a new customer, you wouldn't be doing a transfer of equity.

I have always found them very helpful personally and would put the stress and pressure you are receiving down to the grief you are getting to comple on your own house.

alant1000

homer_j wrote: »

if you were a new customer, you wouldn't be doing a transfer of equity.

I have always found them very helpful personally and would put the stress and pressure you are receiving down to the grief you are getting to comple on your own house.

thats my exact point - we didnt do a transfer of equity with Portman, they made my dad do a completely new transaction, i.e valuation, they basically redid the mortgage with my dad, stating that this was the only way i could come off the mortgage, and made a nice little earner in the process! My solictor said she has dealt with plenty of other mortgage lenders who dont have this long winded and expensive process. :T

homer_j_3

its quite common for the lender in a TOE scenario to completely re underwrite the remaining party because they want to be sure that everything is ok.

All I was saying is that you cannot compare the 2 situations of new v existing customer as an new customer wouldn't go through this.

Im sorry to hear your displeasure and frustration with the Portman.